Managed Services Engineering Associate - Summer Internship 2025
Columbia, MO
•
Heartland Business Systems
Job Type
Full-time, Temporary, Internship
Description
Position Summary:
Function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition this position provides customer service, and shows the day to day responsibilities involved in being a successful member within the IT industry.
Roles and Responsibilities/ Essential Functions:
- Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers.
- Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
- Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.
- Monitor and analyze customer networks, systems, backups, and security appliances.
- Work with customer’s primary field engineer to perform work on an as needed basis.
- Cross-Education/Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.
Requirements
Competencies
- Accountability - Ability to accept responsibility and account for his\her actions
- Adaptability - Ability to fit into a changing environment
- Conceptual Thinking – Ability to think in terms of abstract ideas.
- Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
- Communication – Ability to communicate effectively with others both verbally and in writing.
- Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge
Preferred Experience:
- At least 3 months of industry experience.
Required Skills, Education and/ or Certifications:
- Be enrolled in a university majoring in an IT related field.
- Minimum 3.5 GPA
Preferred Skills, Education and/ or Certifications:
- CCENT or CCNA
- MCSA
Equal Opportunity Employer - Including Disabled and Veterans #HBS