Position Summary:

Function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition this position provides customer service, and shows the day to day responsibilities involved in being a successful member within the IT industry. 

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers.  
• Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.
• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
• Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and security appliances.
• Work with customer’s primary field engineer to perform work on an as needed basis.
• Cross-Education/Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.

Competencies

• Accountability - Ability to accept responsibility and account for his\her actions 
• Adaptability - Ability to fit into a changing environment 
• Conceptual Thinking – Ability to think in terms of abstract ideas.
• Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
• Communication – Ability to communicate effectively with others both verbally and in writing.
• Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge  

Preferred Experience:

• At least 3 months of industry experience.  

Required Skills, Education and/ or Certifications:

• Be enrolled in a university majoring in an IT related field.
• Minimum 3.5 GPA

Preferred Skills, Education and/ or Certifications:

• CCENT or CCNA
• MCSA

Equal Opportunity Employer - Including Disabled and Veterans #HBS