SUMMARY: Provides direct supervision and crisis intervention services to young people and/or   families participating in the Crisis Program. Effectively communicates   program, agency, and community resource information to prospective clients   and the general public.

REPORTS TO: Crisis Program Manager

DEPARTMENT: Crisis Program

SUPERVISES: N/A   

CRITICAL SUCCESS FACTORS (COMPETENCIES)

(What knowledge, skills and abilities are   needed for success in this position?)

· Invested in client success

· Ability to communicate with youth, families, and professional staff in   supportive and encouraging way

· Shows initiative to take on multiple tasks

· Demonstrates ability to remain calm in crisis situations

· Focuses and invests majority of shift on client interaction

· Ability to adjust approach to meet individual client needs

· Collaboratively works toward solving problems

MAJOR RESPONSIBILITIES / ACTIVITIES

1. Engages with young people and/or families to prevent crisis situations   by phone and on a walk-in basis. If a crisis situation is present, then   initiates appropriate crisis intervention techniques.

2. Initiates the crisis intervention intake process with each youth who   seeks admission to the Crisis program. Conducts risk assessment through   completion of the intake process and assures youth meet admission criteria to   complete admission to program. 

3. Answers incoming phone calls to the Crisis Program. Communicates the   purpose and benefits of the Crisis Program and other Huck House programs as   applicable with callers. Provides resource information on other community   programs as deemed necessary. 

4. Provides crisis intervention and facilitates crisis groups to clients   in the Crisis Program. Engages youth in Non-Violent Crisis Intervention when   escalating behaviors in youth and/or families occur. 

5. Accurately completes all required documentation and reporting within   established timeframes. 

6. Performs general   housekeeping, cooking and other routine maintenance duties in the Crisis   center as needed.

7. Attends and participates in bi-weekly team meetings and small group   discussions.

8. Proactive   and attentive to needs of youth, teammates, and program.

9. Completes other duties as assigned.