Position Title: Shampoo Technician

Reports to: Location Manager

Department: Hair Department

Job Summary:

This is a key position that provides friendly and efficient customer service and shampoo functions to all hair service clients, as well as provides laundry and cleaning support to the location.

Essential Functions:

·  Greets and welcomes client upon arrival to shampoo area with proper personal introduction.

·  Assess client shampoo and conditioning needs based on hair stylist recommendation and/or hair type.

·  Informs client of specific shampoo, conditioner and treatment products along with general product knowledge.

·  Makes client comfortable in shampoo chair.

·  Uses towels to ensure client remains dry.

·  Determines comfortable water temperature.

·  Performs shampoo, scalp massage and color rinse services using current protocols.

·  Sanitizes shampoo bowls between clients following current protocols.

·  Applies hair treatments and hot towel treatments as directed by the hair stylist.

·  Sweeps hair in department and maintains overall neatness of shampoo area, color area and hair department.

·  Performs laundry of all salon towels, capes, smocks, spa towels, robes and linens to meet demand of operation.

·  Handles customer’s questions and directs them to appropriate staff personnel.

·  Interacts with staff in a professional manner, assisting hair departments as needed.

·  Ensures that all clean-up duties are completed prior to opening and/or closing and whenever necessary.

·  Maintains a professional neat and clean appearance according to About Faces standards and dress code.  

Knowledge, Skill & Abilities:

·  Enjoys working with people.

·  Attentive to Cleanliness in the salon; be detail oriented.

·  Ability to effectively communicate in oral and written communications.

·  Friendly, and organized. 

Requirements:

·  Prior spa/salon experience helpful but not required.

·  Customer service, communication, and interpersonal skills required.

·  Ability to be flexible with scheduling (days, weekends, holidays).

·  Work additional hours (within reason) during peak seasons and when requested.