Position Overview:
Working closely with Brio’s Provider Scheduling Coordinator, this position plays a critical role in the day-to-day maintenance of Brio’s provider schedules. The incumbent will be responsible for various tasks requiring adaptability, sound judgment and critical-thinking skills to include monitoring and updating provider schedules, communicating regularly with various stakeholders when changes occur, quality control and ensuring adherence to established processes, and completing tasks and projects as assigned. The Scheduling Analyst must be able to use analytical, problem-solving skills to identify errors and troubleshoot with realistic solutions. This position requires a strong ability to clearly communicate with others regarding the schedule as needed, while always role modeling the Brio Primary Care values. There will be 4 to 6 weeks of in person training at either our Bella Grove or Harrison Bridge Road location.
Responsibilities:
- Daily Monitoring of Schedule including but not limited to
- Provider capacity
- Quality control
- Investigating Errors
- Communicating with internal departments
- Managing Cancellation/Work-in List and Provider Reschedules
- Schedule Prepping
- Building/altering provider templates
- Daily, Weekly, and Monthly Reports
- Scheduling follow-up visits as needed
- Other projects as assigned (blocking/removing Templates, Brio Requests, etc)
Required Skills & Education:
- Minimum education requirement: High School Diploma or GED.
- Exceptional communication, analytical, and problem-solving skills.
- One to two years' experience with eClinical Works preferred.
- Familiarity with a medical provider’s schedule preferred.
Physical Requirements:
- Ability to sit at a computer terminal for long periods of time.
- Ability to travel locally to other Brio/locations up to 10% of the time (following the 4 to 6 week in-person training).
- Ability to lift up to 20 pounds.
- Ability to come to the office for meetings, trainings and other requirements.