Service Writer - Laconia Harley-Davidson
Description

American Road Group is seeking a Service Writer at Laconia Harley-Davidson in Meredith, NH! This is a full-time position.


Summary

Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.


Why You'll Love this Role

• Compensation Range: $45,000-$100,000 annually. Performance-based pay plan, typically including a base salary around 

$30,000 (depending on skill level and responsibilities).

• Employee discounts on motorcycles, merchandise and parts!

• Paid time off + Holidays.

• Health Benefits offered including Medical, Dental, and Vision.

• Fun, high-energy dealership environment!

• 401k Retirement Plan


Major Duties and Responsibilities

  • Provide superior customer service to both internal and external customers.
  • Assist Service Department Manager in maintaining a smooth-running efficient department.
  • Sell products and services based on additional work needed and service specials.
  • Articulate and document customer concerns and assign jobs to technicians.
  • Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
  • All other duties as assigned.
Requirements
  • Outgoing, friendly personality with superior communication skills
  • Excellent customer service
  • Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
  • Experience with POS systems and parts and management computer software.
  • General knowledge of computers and great phone etiquette.
  • Current motorcycle license.

Physical Demands and Working Conditions

  • Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
  • The noise level in the work environment is usually loud.
  • Requires use of both hands.
  • Requires the ability to balance and push a 600+ lb. motorcycle.
  • Frequently works near moving mechanical parts.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
  • Occasionally exposed to exhaust fumes and other airborne particles.

Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!

Salary Description
$40k-$100k per year