JOB TITLE:  FOOD SERVICE REPRESENTATIVE

­­­­­­­­­­­­­JOB CODE: Non-Exempt  

DIV: Food Service Operations

DEPT: Operations  

LOCATION: Store

SHIFT: Varies 

TEAM MEMBER: Multiple

REPORTS TO: Food Service Manager

APPROVED BY: Stephanie Galentine  

DATE: 1/1/2025

SUMMARY OF POSITION

The Food Service Representative plays a key role in ensuring the quality, safety, and efficiency of food preparation and service at Elmo’s and Higher Grounds. This position is responsible for preparing food products, maintaining cleanliness and safety standards, and providing excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Mission & Values
Promote and uphold the company’s mission, vision, and values in all interactions and activities to foster a positive and cohesive organizational culture.

2. Customer Service
Provide friendly and efficient service to customers, handling transactions, issuing receipts, and answering inquiries with professionalism. Target minimum average score of 90% on Secret Shops.

3. Store Conditions

Maintain store safety, cleanliness, and appearance; achieving company targets on Loss Prevention, Safety, and Store Inspections.

4. Shift Duties
Perform shift-related duties as assigned, including opening and closing tasks, preparation for peak hours, and assisting with special promotions.

5. Food Preparation & Quality Control
Ensure all food items are prepared and presented according to company guidelines, including proper portioning, labeling, and rotation following FIFO (First-In, First-Out) principles.

6. Food Safety & Sanitation
Follow all food safety procedures, including proper storage, temperature monitoring, and handling of food products to ensure compliance with health regulations.

7. Inventory Management
Read and follow charts to determine necessary food preparation amounts per shift and assist in monitoring inventory levels, restocking as needed.

8. Cash Handling & Register Operations
Operate the register accurately, process transactions, and reconcile cash drawer totals at the end of each shift.

9. Age-Restricted Product Compliance

While working on the register, ensure the responsible and legal sale of age-restricted products, including tobacco and alcohol, in compliance with all applicable laws and company policies.

10. Loss Prevention
Follow company procedures to minimize waste, control costs, and prevent theft or loss.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Perform other duties as assigned by management.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school diploma, high school equivalency (HSE), or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

1. Ability to read and interpret documents and procedure manuals

2. Ability to write routine reports and communications

3. Ability to communicate effectively to customers, business partners, and team members of the organization

MATHEMATICAL SKILLS

1. Ability to calculate figures and amounts such as discounts, taxes, proportions and percentages

REASONING ABILITY

1. Ability to apply sound judgment and practical understanding to execute instructions effectively

2. Ability to identify, analyze, and resolve problems efficiently

OTHER SKILLS AND ABILITIES

• Time management skills
• Interpersonal communication skills
• Ability to adapt to evolving technology requirements and applications
• Ability to prioritize and manage multiple requests and tasks      on a daily basis
• Knowledge of food safety and sanitation procedures
• Ability to operate food service equipment and a cash register

PHYSICAL DEMANDS OF THE JOB

COMPANY: Lassus Bros. Oil, Inc   POSITION: Food Service Representative

ACTIVITY FREQUENCY LEVEL EXAMPLES

WALKING Frequently Prep- counters- floor

TURNING Frequently Prep- counters- floor

STOOPING Throughout day  Lower trays

CROUCHING Frequently Lower trays- stock

KNEELING Throughout day  Stock- cleaning

SITTING  Rarely Paperwork- training materials

REACHING Throughout day  Food prep- stock- cleaning 

LIFTING  Frequently Trays to counter- stock

CARRYING Frequently Stock- food prep- products

PUSHING Throughout day  Roll cart

PULLING Throughout day  Roll cart

HANDLING Constantly Food- utensils

FINGERING Constantly Food- prep- utensils

TALKING Constantly Customer- employees

HEARING Constantly Customer- employees- timers

SEEING  Constantly All job functions

COLOR VISON  Yes Product quality

DEPTH PERCEPTION  Yes Ovens- prep

WORKING SPEED Constantly All job functions

KEYBOARDING  Occasionally Register- paperwork

HANDWRITING  Constantly Orders- reports

DRIVING Occasionally Meetings- supplies 

AIRPLANE TRAVEL  N/A

WORKING CONDITIONS OF THE JOB

COMPANY: Lassus Bros. Oil, Inc. POSITION: Food Service Representative

CONDITION EXPOSURE FREQUENCY EXAMPLES

INSIDE Constantly Prep area- office- store

OUTSIDE Rarely Marquis- drive thru area 

HOT TEMPS Frequently Kitchen and food prep area

COLD TEMPS Frequently Freezer- refrigerator

HUMID Occasionally Washing dishes

DRY N/A

WET Occasionally Washing dishes- mop sink

DUSTY Occasionally Shelves- dry storage

DIRTY Constantly Washing dishes- mop sink

ODORS Constantly Cooking orders

NOISE Constantly Oven- headsets- kitchen

ADEQUATE LIGHT Yes

ADEQUATE VENT. Yes

MACHINE HAZARDS Yes Kitchen equipment

MOVING OBJECTS Yes Stock- ovens

CRAMPED QUARTER Constantly Kitchen- freezer- refrigerator

HIGH PLACES Rarely Storage areas

TOXICS Minimal Oven Cleaners

WORKING W/OTHERS Constantly Customers- employees

WORKING ALONE Occasionally Closing

TRAVEL Rarely Store Supplies- meetings