Service Team Leader - Lincoln and Ford

We are seeking a highly talented and motivated Service Team Leader to spearhead our Lincoln service team and contribute to the successful launch of our new facility opening in November. This is an exciting opportunity for a skilled professional to lead a dedicated team of Lincoln technicians while working alongside our experienced Ford shop foreman. Join us as we expand our operations and continue to deliver exceptional service to our valued customers.

Key Responsibilities:

- Lead and supervise the Lincoln service team, ensuring efficient and high-quality vehicle repairs and maintenance

- Collaborate closely with the Ford shop foreman to coordinate workflow and optimize shop operations

- Provide technical guidance and support to technicians, fostering a culture of continuous improvement and professional development

- Ensure all work complies with safety standards, manufacturer specifications, and quality control procedures

- Manage daily shop activities, including scheduling, parts ordering, and customer communication

- Maintain a productive, positive work environment that encourages teamwork and accountability

Skills and Qualifications:

- Proven experience in automotive service management, preferably with Lincoln and Ford vehicles

- Strong leadership and team-building skills

- Excellent communication and interpersonal abilities

- Solid understanding of automotive repair processes, diagnostics, and technical standards

- Ability to work effectively in a fast-paced, dynamic environment

- Valid driver’s license and relevant ASE certifications are preferred

- Commitment to delivering outstanding customer service and maintaining high standards of quality

We foster a collaborative and growth-oriented culture, offering opportunities for professional development and advancement. Join our team and be part of a company dedicated to excellence and innovation in automotive service.

Key Responsibilities:

• Motivate, encourage, and foster high morale within the technician team.
   
• Utilize strong critical-thinking skills to troubleshoot issues, strategize solutions, and plan daily shop operations.
   
• Demonstrate thorough reading comprehension to interpret service publications and clearly explain information to the team.
   
• Communicate effectively with technicians and service advisors to ensure smooth workflow and accurate repair processes.
   
• Work independently with minimal supervision and take initiative in daily responsibilities.
   
• Coach, support, and direct technicians to reach performance and quality expectations.
   
• Receive constructive feedback professionally and apply it to improve performance.
   
• Provide constructive criticism in a respectful, growth-oriented manner.
   
• Think quickly and adapt plans or workflows as situations change throughout the day.
   
• Organize and manage dispatching, technician assignments, and workload distribution to maintain efficiency and productivity.
   

Qualifications:

• Previous experience in an automotive repair environment required; leadership experience preferred.
   
• Strong communication and interpersonal skills.
   
• Proven ability to multitask and adapt in a fast-paced environment.
   
• Solid understanding of automotive repair processes and service information systems.
   
• Demonstrated ability to lead and motivate a team.