Carolina Digestive Health Associates is seeking a full time Medical Receptionist for its Pineville office to promote the efficient delivery of patient care services. The ideal candidate is a detail-oriented, reliable team player who serves as the first point of contact for patients and visitors and consistently provides a professional, welcoming experience.

Essential Duties

The successful candidate must be able to perform the essential duties satisfactorily, including:

• Welcome and check in patients and vendors promptly upon arrival.
• Collect, verify, and scan insurance cards, government-issued IDs, and required documents into the EHR. 
• Update and confirm patient demographics, insurance details, and other necessary information. 
• Obtain required signatures for forms, authorizations, and consents via iPad or paper as needed. 
• Ensure HIPAA consent and financial forms are completed and uploaded to the EMR. 
• Process patient payments, manage outstanding balances, and assist with payment arrangements. 
• Verify insurance eligibility and confirm appointments prior to visits. 
• Schedule follow-up appointments during checkout. 
• Provide patients with lab orders when applicable. 
• Reconcile petty cash and balance funds against reports. 
• Answer incoming calls according to established standards and assist with patient inquiries. 
• Prepare charts for upcoming appointments, including document scanning and pathology report filing. 
• Send portal invitations to all patients. 
• Distribute office visit recall notifications to patients.
• Reschedule appointments as needed due to template or schedule changes. 
• Monitor and manage RightFax daily. 
• Participate in monthly TEAMS meetings, including at least one in-person meeting annually. 
• Respond promptly to TEAMS and email communications while on duty. 
• Travel to other clinic locations as directed by the supervisor. 
• Comply with HIPAA, OSHA, AAAHC, and infection control guidelines. 
• Prioritize patient safety and confidentiality at all times. 
• Maintain a clean, organized lobby and waiting area. 
• Follow all established safety protocols.
• Perform additional duties as assigned.

Requirements

• Experience working in a specialty practice is strongly preferred. Ability to multi-task in a fast-paced environment.
• High school diploma or GED required. 
• Preferred: At least one year of experience in customer service, a medical office, administrative support, or a related field. 
• Strong communication and customer service skills. 
• Commitment to delivering high-quality service while supporting the organization’s mission and values. 
• Ability to multitask effectively in a fast-paced clinical environment. 
• Strong attention to detail and accuracy. 
• Proficient in Microsoft Office with the ability to quickly learn medical software systems. 
• Skilled in prioritizing tasks and managing multiple responsibilities simultaneously. 
• Demonstrates professionalism, teamwork, and dependability. 
• Maintains consistent punctuality and reliable attendance.