Integrity Towing Solutions, a leader in private property impound services, is dedicated to delivering excellence and professionalism in the industry. We value integrity, customer satisfaction, and are committed to fostering a supportive and rewarding work environment for our team. We’re looking for dedicated and motivated individuals to join our team as Release Associates. And, if you’re a military veteran or former law enforcement officer, your unique skills and experiences are highly valued here.

What You'll Do:

• Greet on-site customers in a professional and friendly manner, ensuring a positive experience.
• Confirm the total amount due and collect payments from customers, ensuring accurate and timely records are maintained.
• Verify ownership and release vehicles to their rightful owners once payment is received and all necessary documentation is completed.
• Escort customers to and from their vehicles, offering assistance as needed during the release process.
• Move/tow vehicles on the impound lot as needed to minimize customer inconvenience and reduce retrieval times.
• Keep the lot free of trash and debris, ensuring a clean, safe, and professional environment.
• Maintain a general security presence on-site, helping to deter vandalism and theft.
• Handle difficult or tense situations with calm, ensuring customer issues are addressed efficiently and professionally.

What We Offer:

• Paid, On-the-Job Training: We invest in your growth from day one, with training provided at $16 per hour
• Competitive Compensation: Average hourly pay of $16-$18/hour.
• Flexible Scheduling: This full-time (40 hours per week) position offers either a 3 or 4 day weekend.  Release Agents have the option of two flexible work scheduling choices - a four-day week (Mon-Thurs) of 10 hour shifts or a three-day week (Fri-Sun) of 12 hour shifts.  The Fri-Sun schedule is only 36 hours per week, but pays at 40 hours.  Great work-life balance!
• Career Advancement Opportunities: Your skills could pave the way to roles like Towing & Lot Agent, Personal Property Impound Agent, or other leadership roles as the company grows,
• Benefits: Comprehensive medical, dental, and vision insurance to keep you and your family healthy. We also offer both short- and long-term disability, accident, hospital, and critical illness insurance.
• Paid Time Off: Every hour worked earns you additional time off. Take off when you want, however it fits your schedule.

Preferred Hiring Consideration:

• Law Enforcement: Your background as a security guard, patrolman, officer, deputy, sheriff, or Border Patrol agent makes you a great fit for this position.
• Military Veterans: Your background in any Military Occupational Specialty (MOS) is highly valued. Additional consideration given to veterans with MOSs such as Air Force 3P0X1-Security Forces, Air Force 3F0X1-Personnel, Army 42A-Human Resources Specialist, Army 88N-Transportation Management Coordinator, Coast Guard YN1 or YN3-Yeoman, Coast Guard-Gunner's Mate, Marine Corps 5811-Military Police, Marine Corps 0141-Administrative Specialist, Navy MA-Master-at-Arms, Navy YN-Yeoman, Space Force 3P0X1-Security Forces
• Disabled Veterans: We are committed to providing opportunities to disabled veterans.
• Military Spouses: Your resilience and dedication make you a perfect fit for our team.
• Work Opportunity Tax Credit Targeted Groups: We actively seek diverse candidates.

What You'll Need:

• Must be at least 21 years old.
• Ability to interact professionally and courteously with customers, resolving issues and ensuring a positive experience.
• Prior experience in customer-facing roles such as valet, concierge, security, or customer service is highly valued.
• Ability to maintain a general security presence on-site and deter vandalism or theft while interacting with customers.
• Strong attention to detail to ensure accurate payment collection and documentation during vehicle release processes.
• Strong Initiative and ability to manage tasks with minimal supervision while maintaining communication with the team.
• Ability to walk the lot to escort customers to vehicles and perform basic lot maintenance duties.
• Acceptable criminal background history.
• Clear pre-employment drug screen.
• Acceptable driving history.

Acceptable Driving History:

No employee in a driving-related position may have any of the following:

• Any drug or alcohol related offenses in connection with the operation of a motor vehicle – including, but not limited to, open container, possession, or refusal of a BAC test
• Leaving the scene of an accident or eluding police
• Careless, reckless, or negligent driving
• Exhibition, speed contest, or racing
• Any speeding violation in excess of 25 mph in a motor vehicle
• Any speeding violation over 80 mph
• Any violation for hit-and-run, manslaughter, or use of a motor vehicle for felonious purposes
• Any hit-and-run accident
• Any felony involving a motor vehicle
• Misrepresentation of providing false information for a police report
• License is currently suspended/expired/revoked
• Driving without proper license and/or endorsements
• Restricted driving privileges (i.e. to and from work only, while at work in a personal auto, occupational license, etc.)
• Driver is medically disqualified
• No more than one violation for following too closely
• No more than three moving violations during the previous 36 month period
• No more than two moving violations during the previous 24 month period
• No more than one moving violation during the previous 12 month period
• No more than one at-fault accident during the previous 36 month period
• More than two accidents during the previous 36 month period will require accident reports proving that no more than one of the accidents was at-fault and must be submitted to underwriting for additional approval
• Any suspension within the previous 24 month period
• Any violation for operating a motor vehicle while under suspension or with an expired license