POSITION SUMMARY:
The Coach is responsible for individual/family case management services to low-income residents of Aroostook County, including assessments, plan development, advocacy, advising, service coordination and follow-up. Coaches work through a customer focused lens to support the individual goals and needs of a customer based on core components of a Whole Family Approach model. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Obtains history and relevant information from customer and/or family members; assesses and prioritizes customer needs; identifies customer resources; builds rapport with customers.
2. Develops, coordinates, and monitors a network of services and resources tailored to the needs and interests of the customer; acts as a liaison between customers and agencies; arranges services with other providers as indicated in case plan; assists customer(s) with completing applications for services. 
3. Establishes a relationship with providers and resource network; maintains ongoing contact with customer to reassess and monitor goals.
4. Networks with area agencies and arranges for services for emergency food, shelter, clothing, etc.; follows-up with customers and agencies to monitor compliance with services. 
5. Assists individuals in achieving multiple goals, included but not limited to, employment through job training services including outreach, recruitment, application process, assessment, occupational plan development, case monitoring, job development, job placement, and follow-up services
6. Performs chart management activities that support objectives of the program; keeps records as required by program and funding sources; records contacts made with customers and families; collects data and completes program reports as requested. 
7. Participates in clinical supervision, if required; participates in chart review/case consultation and supervisory meetings. 
8. Performs outreach, disseminates program information, promotes program benefits, serves as referral agent, facilitates customer entry to programs, maintains community contacts and carries out itinerant services.
9. Prepares and processes documents; completes required forms; reviews caseload reports for enrollment and fiscal accuracy. 
10. Seeks customer feedback to enhance program delivery; attends and participates in a peer and other agency activities; acts as a customer advocate.
11. Performs additional duties as assigned.

QUALIFICATIONS NEEDED FOR POSITION:

Experience and Skill Requirements: The following experience and skill requirements are considered essential:

Experience:

• At least one year of experience working in a social service-based program. 
• Crisis intervention and management
• Delivering education programs and individual counseling
• Working with high-risk population
• Working with young children
• Data management
• Writing reports, business correspondence, and procedure manuals

Skills:

• Excellent verbal communication skills
• Excellent written communication skills
• Excellent listening skills
• Excellent customer service skills
• Excellent critical thinking skills
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Calculate rates, ratios, percentages, and proportions with a basic understanding of statistics, algebra, and geometry
• Proficient in using Microsoft Office applications and other computer software as applicable to the position.
• Read, analyze, comprehend, and apply written procedures
• Communicate and present information
• Research and disseminate information
• Identify problems and recommend solutions
• Prioritize and coordinate work activities
• Influence the actions of others, where empathy and perceptiveness are required to determine the best course of action
• Work independently
• Promote feelings of trust and security by establishing strong, caring relationships
• Display tact, discretion, and sound judgment
• Work with a diverse population

Education and Knowledge Requirements: The following education and knowledge requirements are considered essential:

• Bachelor’s Degree in Business Management, Education, Guidance, Social Services or a related field. A combination of education and related skills may be substituted for a degree.

Able to achieve the following within 6 months of hire:

• Current or conditional State of Maine licensure in Social Work
• Family Development Credential   

Other Requirements: Additional requirements that are considered essential:

• Must pass required background checks.
• Must have a valid driver’s license, have reliable transportation, and provide proof of insurance.

GENERAL EXPECTATIONS:

1. Maintains and promotes the highest level of understanding of the Agency's Mission, Vision, and Goals.
2. Maintains confidentiality; protect the Agency by keeping information concerning employees, those we serve, and the Agency itself confidential.
3. Follows all safety policies and procedures with a "safety first" approach to all job duties.
4. Exhibits a positive, professional, and collaborative attitude with others inside and outside the Agency.
5. Exhibits teamwork through effective internal communication and working relationships.
6. Is punctual for scheduled work and use time appropriately.
7. Performs required amount of work in a timely fashion with a minimum of errors.
8. Participates in trainings, conferences, and meetings as necessary.
9. Possesses and exhibits the highest standards of professionalism and personal integrity.
10. Represents the Agency in the community as appropriate to the role.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle or feel; sit and talk or hear; and occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office setting and in residential homes. May encounter risks associated with unsanitary and/or unsafe living conditions, for example, poor indoor air quality or unruly pets. Frequent local and long-distance travel may be required, sometimes in inclement weather. There may be limited exposure to blood borne pathogens and other bodily fluids.

** All requirements and skills are considered to be essential, unless otherwise indicated. **

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.