Position Overview:

Responsible for managing various forms of outgoing communication for Brio Primary Care. Clearly communicating with and providing over-the-top customer service to all contacts. Making sure our patients and visitors feel connected and heard.

Responsibilities:

• Answering online chats promptly, efficiently and with compassion. Inviting, connecting, and partnering with our patients and families to help provide extraordinary patient care.
• Including but not limited to scheduling appointments, consistently answering informational questions accurately and connecting visitors with our triage nurse and other departments as necessary. Efficiently multi-tasking, especially in times of high volume.
• Completing daily administrative tasks including but not limited to responding to emails and web messages, processing documents, and making outgoing phone calls.
• Attending team development meetings and trainings throughout the year.
• Other duties as assigned.

Required Education & Certifications:

• Minimum 1 year of customer service experience required. Patient communication experience a plus.
• Minimum education requirement: High School Diploma or GED.
• Expert computer skills and able to type 50 wpm.

Work Environment and Physical Demands:

• Ability to sit at a computer terminal for long periods of time.
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
• Ability to travel up to 10% of the time to our other offices.
• Ability to lift up to 20 lbs.