Job Summary:  

Maintain a safe, orderly, and caring environment while assisting families with their daily needs; provide community resources and referrals to assist and empower families experiencing homelessness to establish and maintain permanent housing.?This is an active and fast-paced role. 

Essential Functions: 

1. Provide direct client support: 

    a. Provide excellent customer service to clients, volunteers, donors, and vendors; 

    b. Complete new client intakes; explain agency rules and policies; 

    c. Attend to client needs, answer questions, resolve problems and escalate to case manager or supervisor when necessary; 

    d. Monitor unit occupancy to ensure maximum usage; schedule new families for intake; 

    e. Provide clients with information and referrals; document the interaction(s) in HMIS; 

    f. Participate in the Service Termination process when required; 

    g. Perform other duties as required. 

2. Work with the Shelter team to provide a safe and efficient Shelter operation: 

    a. Monitor property access via cameras and conduct daily/random walk-throughs of facility ensuring conditions are safe and clients are adhering to shelter policies and procedures;  

    b. Prepare units for occupancy; includes light cleaning, completing inventory checklist, and restocking two story units with sheets, towels, etc.; 

    c. Communicate with the Facilities department to identify safety concerns and needed maintenance and repairs; 

    d. Answer and direct incoming calls, provide information; monitor security gate access; 

    e. Communicate and collaborate with other CASS departments, employees, and outside agencies; 

    f. Assist in the receipt and distribution of donations;  

    g. Maintain adequate and organized stock of office, cleaning, and hygiene supplies; distribute hygiene items to clients as needed; 

    h. Maintain a clean, organized work area. 

    i. Will assist the Facilities staff in maintaining a clean, safe working and living environment for the staff and visitors. 

    j. Responsible for planning and facilitating onsite  recreational activities for youth. You will ensure activities are age-appropriate, supervise outings, and maintain activity schedules. 

    k. Perform other duties as required. 

3. Ensure data integrity and accurate reporting: 

    a. Enter relevant data in HMIS accurately and according to Shelter policies and procedures; 

    b. Maintain complete and organized files; 

    c. Prepare Incident Reports (IR) and other reports and distribute as needed; 

    d. Maintain communication log; 

    e. Perform other duties as required. 

4. Needed Competencies and Proficiencies 

    a. Excellent organizational skills and attention to detail; 

    b. Excellent written and verbal communication skills; 

    c. Proven ability to be flexible and manage multiple priorities in a fast paced environment.  

    d. Perform other duties as required. 

Work Environment: 

This job primarily operates in a family homeless shelter environment. This includes working in an office, outside in various weather conditions, in sheds, and in two story units.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and cleaning equipment such as brooms and mops. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use stairs, use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 40 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle. 

Position Type and Expected Hours of Work: 

This can be a Part-Time or Full-Time Position. Days and hours of work are with time allotted for breaks/lunch.  

Qualifications: 

Required 

1. Minimum age of 18; 
2. High school diploma or equivalent; 
3. Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card; 
4. Possess a moderate level of proficiency in data entry, Microsoft Word and Excel. 

Preferred 

1. Bilingual in English and Spanish; 
2. Experience working with the homeless and / or impoverished; 
3. Competent in inter-personal conflict transformation; 
4. CPR-First Aid certification within 90 days of employment; 
5. Naloxone (Narcan) training within 90 days of employment. 

CPR-First Aid certification is required for your position, but it is not part of your job duties to use CPR and First Aid in your work at CASS.  In an emergency situation, it is your choice whether you want to provide CPR and First Aid, and it is not an expectation or requirement that you do so. 

Naloxone (Narcan) training is required for your position, and administering Naloxone (Narcan) in an emergency situation is part of your job duties at CASS.  Because Naloxone (Narcan) can rapidly reverse opioid overdose, is simple to administer, and has no negative unintended consequences when administered, it is an expectation and requirement of you to administer Naloxone (Narcan) in an emergency situation.