Service Technician
Windsor Mill, MD Field Services
Job Type
Full-time
Description

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Performs routine maintenance/light  installation on high purity water treatment systems at customer facilities. (i.e. changing filters, water testing, tank exchanges, RO membranes, UV lamps/sleeves)
  • Remove and load media into vessels along with rebuilding control heads
  • Participate in in-house and on the job  training
  • Performs routine maintenance on high purity water treatment systems at customer facilities
  • Diagnose and repair water treatment equipment
  • Maintain customer systems leak-free
  • Maintains effective, trusted working   relationship with customers and colleagues
  • Uses safe work practices driving, to and from  the shop, and at customer sites
  • Maintenance of accurate records and  communication of all data collected at customer facilities
  • Prepare and submit to customer and superiors service reports detailing maintenance/equipment performance
  • Participate in "on call" rotation
  • Ability to work overtime as required
  • Obtain DOT Medical Card for box truck operation


Requirements

MINIMUM QUALIFICATIONS

  • At minimum, high school diploma or equivalent required, with 4 to 6 years industry-relevant experience
  • Must have a strong mechanical aptitude
  • Excellent verbal and written communication skills
  • Proficient in Problem-solving
  • Ability to manage and maintain confidential and proprietary information
  • Good organizational skills
  • Basic computer skills 
  • Self-motivated, results-oriented, organized and energetic
  • Ability to understand instrumentation and controls
  • Plumbing/Electrical experience preferred, but not required
  • Excellent customer service skills
  • Ability to lift without physical restrictions
  • Valid driver’s license and clean driving record 

PHYSICAL DEMANDS

  • Lifting & Carrying-Regularly lift heavy equipment like water heaters, filtration units, pumps, and pipes (typically 50–100 lbs).
  • Transport tools and materials in and out of work trucks and job sites.
  • Manual Dexterity-Use a variety of hand and power tools—tightening fittings, cutting pipes, drilling, etc.
  • Precision is key, especially when sealing joints or working in confined spaces.
  • Bending, Kneeling & Crouching-Frequent squatting or kneeling to install systems under sinks, in crawl spaces, or basements.
  • May have to maintain uncomfortable positions for extended periods.
  • Climbing & Working at Heights-Climb ladders or stairs to access attics, roofs, or upper-floor plumbing systems.
  • May need to balance while working on uneven surfaces.
  • Standing & Walking-Long hours on your feet, often walking job sites or standing while installing equipment.
  • Outdoor Exposure-Work in varying weather conditions—hot summers, cold winters, rain, snow—especially for outdoor or partially constructed building sites.
  • Repetitive Motions-Repeated use of tools and similar motion patterns (tightening bolts, cutting, lifting) can take a toll on hands, wrists, shoulders, and back over time.
  • Confined Spaces-Work in tight areas like under cabinets, crawlspaces, or utility closets, requiring agility and flexibility.

Neu-Ion offers medical, dental, vision, disability and life insurance, as well as paid time off, retirement, EAP.


Salary Description
Hourly, Non-exempt