Job Type
Full-time
Description
Position Overview:
Under limited supervision, the Business Support Partner I provides account support and account management for assigned departments/accounts. This is a transitional role between Administrative Support and Business Support, with 20% of responsibilities focused on account management activities and 80% of the time spent on Account Support / general administrative duties.
Key Responsibilities / Essential Functions:
Account Support:
- Enter orders into the company's CRM, order entry, and embroidery systems.
- Track and maintain pending and open orders.
- Set up new customers.
- Respond to customer inquiries regarding order status, pricing, inventory, and returns.
- Collaborate with other departments to resolve routine issues, escalating as needed.
- Ensure customer satisfaction through timely follow-up via verbal and written communication.
- Develop proficiency with the company's products, processes, and procedures related to assigned accounts (e.g., Cintas, Sodexo/Entegra).
Account Management:
- Build and nurture relationships with assigned accounts through proactive engagement and analysis, including understanding ordering patterns, key contacts, locations, and challenges.
- Manage and transition clients to Magento portals as needed.
- Provide product recommendations to improve margins and customer satisfaction.
- Present product promotions to customers to drive sales and enhance product awareness.
- Assist in preparing and presenting Quarterly Business Reviews alongside National Accounts Sales team members.
Sales Support:
- Compiles items needed for pre-order deliverables and Business Reviews to include: PowerPoint presentations, Tableau reports and data manipulation, creating / revising spreadsheets, market basket analysis and sample order requests.
- Onboards new accounts to include: Account set up, credit applications, setting up “identifys” and “identify 2s”,as needed, importing client lists, and custom portal builds
- Product Support: Creates visual guides and decks – product images, pricing, descriptions, and mock-ups
Corporate / General:
- Participate in cross-functional initiatives as a team member or leader.
- Provide input on process and procedural improvements.
- Develop methodologies to effectively balance responsibilities and calendar key account dates.
- Stay informed on system, product, and process changes.
- Uphold Chef Works' core values.
Requirements
Minimum Qualifications:
- High school diploma or equivalent; college coursework in business administration or a related field preferred.
- 4-6 years of customer service, sales support, or business support experience.
- Proficiency in Windows (2016 or above) and Microsoft Word/Excel; experience with order entry database systems.
- Strong problem-solving, organizational, negotiation, and multi-tasking skills.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to follow through on tasks and ask questions when needed.
- Comfortable working in a team-based, fast-paced environment.
Physical Requirements:
- Occasional lifting of up to 10 lbs (less than 5% of the time), primarily at waist level.
- Prolonged desk and computer work.
- Extensive phone use required.
Salary Description
$24.00 - $27.54 per hour/ $7,200 annual