Position Overview: Responsible for assisting patients in navigating registration, scheduling appointments, and other necessary administrative actions. This individual will take the initiative to create a lasting impression for each patient by using medical and community resources available to better understand patient needs and ensure these needs are met and expectations are exceeded.

You are someone who thrives in a face-to-face environment. You often find yourself striking up a conversation with strangers. You are easy to get along with and have a positive outlook on life. The right candidate for this position is friendly, outgoing, passionate, and detail oriented. Your love for people motivates you to serve others and serve them well.

You need to be comfortable tackling a task on your own and seeing it through to completion. At the same time, you should be a team player who thinks about how individual actions impact the team. You flourish in a busy environment and face each obstacle that comes your way with optimism. Multi-tasking should be something that comes naturally to you.

Critical thinking is necessary for this role, an issue may arise that prompts you to think on your feet. Forming relationships with your teammates and providing them with support, as they would for you, is essential for our success.

Responsibilities:

· Greets patients with a welcoming smile and greeting as soon as they are within view.

· Create a positive and personable experience for all patients and visitors

· Enters confidential personal health information and financial information into eClinicalWorks with a high rate of accuracy.

· Works effectively and efficiently through identifying and resolving patient billing complaints where needed and directs necessary issues to the billing department.

· Assist the billing department with insurance verification

· Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in eClinicalWorks and on patient's chart.

· Schedules appointments for patients in the office and via phone call for virtual patients in eClinicalWorks with a high rate of accuracy.

· Facilitate patient inquiries to the appropriate team for a solution and provide patients with the appropriate paperwork for their visit.

· Approach patients and families in the lobby with updates on their wait time.

· Takes ownership of the overall flow and atmosphere of the lobby.

· Keeps work area and surrounding patient waiting areas neat and well-ordered to provide a clean and professional environment to the overall patient experience.

· Complies with federal and local laws in ensuring patient privacy.

· Collects payment from patients, applies payments and adjustments to patient accounts in eClinicalWorks, and reconciles daily deposits.

Qualifications:

· Excellent communication and interpersonal skills
· Strong attention to detail and organizational skills
· Ability to multitask and prioritize tasks in a fast-paced environment
· Exceptional customer service skills with a friendly and professional demeanor

· Proficient typing and data entry ability

· Previous customer service experience is preferred
· Knowledge of medical terminology is a plus

Education: High School Diploma or GED, experience in the medical field preferred but not required.

Environmental/Working Conditions: Normal office environment. Occasional overtime may be required and/or hours may be shortened as business needs dictate. Must be willing to work at both our Bella Grove and Harrison Bridge Road locations.

Physical Demands: Requires sitting and standing associated with a normal office environment. Manual dexterity is needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Working conditions, skills and responsibilities may change as needed evolve.