At McGuire Moorman Lambert Hospitality, we create memorable experiences through thoughtful food, service, and design. Led by Larry McGuire, Tom Moorman, and Liz Lambert, MML is known for refined hospitality rooted in storytelling, attention to detail, and a commitment to excellence. We proudly own and operate all our properties, selecting only projects that reflect our vision and values. We’re honored to welcome The Driskill Hotel into the MML family—revitalizing Austin’s most iconic hotel while honoring its storied past. Within The Driskill, we operate three unique concepts:
- 1886 Café & Bakery, a charming nod to European coffee houses, offers French-inspired pastries and Texan favorites in a grand Victorian setting.
- The Victorian, a reimagined Western pub, features a two-level barroom, mezzanine lounge, live music, and bold, elevated fare.
- The Driskill Bar & Grill brings a fresh take on the classic American steakhouse with timeless design, impeccable service, and a menu built for both business and celebration.
MML is seeking a skilled and service-driven Service Manager to lead our front-of-house team and ensure exceptional guest experiences. The Service Manager will oversee daily service operations, support and develop staff, and uphold the high standards of hospitality that define our restaurants.
Why you'll want to work for MML:
- Competitive Salary + Bonus Potential
- Beverage Education Reimbursement
- Paid Time Off
- MML Property Discounts (Hotel, Restaurant, Retail)
- Fitness and Health Benefits
- Medical, Dental, Vision, Disability, Life, and Pet Insurance
- Retirement Benefits
- Parental Leave
- Advancement and Promotion Opportunities
- Community Service Opportunities
- Relocation Assistance
What you'll do:
- Lead and manage the front-of-house team to promote professionalism, teamwork, and guest satisfaction.
- Provide exceptional service by engaging with guests, offering recommendations, and ensuring a seamless experience.
- Monitor and maintain service standards, promptly addressing issues or concerns to enhance overall guest satisfaction.
- Assist with creating effective schedules and ensuring the restaurant is well-staffed during peak hours.
- Collaborate with the management team to develop and implement strategies for improving service quality and guest experience.
- Oversee table reservations, seating arrangements, and guest flow to optimize seating capacity and minimize wait times.
- Handle guest inquiries, feedback, and complaints, resolving issues promptly and professionally.
- Train and mentor staff on service techniques, product knowledge, and customer engagement to deliver exceptional dining experiences - educate on service techniques
- Continuously monitor industry trends, emerging products, and customer preferences to stay ahead.
- Coordinate with the kitchen team for seamless communication and coordination between front-of-house and back-of-house operations.
- Manage inventory and POS systems administration.
- Develop and enforce standard operating procedures (SOPs) for service staff to ensure efficient and smooth service operations.
- Ensure compliance with health and safety regulations and maintain cleanliness and organization.
- Previous experience in a supervisory or managerial role within the restaurant industry.
- In-depth food and beverage operations knowledge, including service techniques and product knowledge.
- Proficient in managing inventory, cost control, and analyzing sales data.
- Familiarity with health and safety regulations in the restaurant industry.
- Certified in Texas Alcoholic Beverage Commission + Texas Food Management
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills to interact with guests, staff, and management.
- Strong attention to detail and organizational abilities.
- Flexibility to work evenings, weekends, and holidays as required.
Physical Requirements:
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may enable individuals with disabilities to perform the operations. While performing the duties of this position, the employee is regularly required to talk or hear. The employee must frequently use hands or fingers to handle or feel objects, tools, or controls. The employee is often required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities this position requires include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Background Check:
If an offer is extended for this position, you must undergo a comprehensive background check. This process may include verification of employment history, education credentials, criminal records, and other relevant information offered employment for this role will undergo a comprehensive background check. By applying for this position, you acknowledge and agree to the background check process as a condition of employment.
MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend all qualified applicants to be given equal opportunity and that selection decisions be based on job-related factors.