Experience Required: 5+ Years
Work Model: Rotation-based 24x5 coverage
Job Summary:
We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.
Key Responsibilities:
L2 Support (Core Services):
•? ?Provide Level 2 support for core services during rotating 24x5 shifts.
•? ??Handle support requests independently; escalate to onshore L3 team only when necessary.
•? ??Track and document all issues, including resolution steps and follow-ups.
•? ??Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.
•? ??Handoff unresolved issues to the next shift at end of day.
Development:
•? ?Collaborate with onshore developers for development-related tasks.
•? ??Participate in scrum meetings and project discussions during US overlap hours.
•? ??Take ownership of assigned development tasks and ensure seamless cross-shift communication.
Maintenance:
•? ?Execute LCM (Lifecycle Management) and maintenance tasks as required.
•? ??Coordinate and communicate effectively with onshore points of contact.
Business Knowledge:
•? ?Develop familiarity with Schneider’s business model, terminology, and acronyms.
•? ??Join business discussions during overlap with US first shift when appropriate.
Key Skills:
Primary Technical Skills:
•? ?Java, Spring Boot
•? ??Relational Databases (e.g., MySQL, PostgreSQL)
•? ??GitHub (version control and collaboration)
Secondary/Preferred Skills:
•? ?Python, JavaScript
•? ??Kafka, MongoDB
•? ??Snowflake (optional)
Soft Skills:
•? ?Strong verbal and written communication
•? ??Self-starter with the ability to work independently
•? ??Proactive issue resolution and collaborative approach
•? ??Organized with attention to detail
Shift Requirements:
•? ?Must be willing to work in a rotating 24x5 support schedule
•? ??Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams
Key Skills:
Primary Technical Skills:
•? ?Java, Spring Boot
•? ??Relational Databases (e.g., MySQL, PostgreSQL)
•? ??GitHub (version control and collaboration)
Secondary/Preferred Skills:
•? ?Python, JavaScript
•? ??Kafka, MongoDB
•? ??Snowflake (optional)
Soft Skills:
•? ?Strong verbal and written communication
•? ??Self-starter with the ability to work independently
•? ??Proactive issue resolution and collaborative approach
•? ??Organized with attention to detail
Shift Requirements:
•? ?Must be willing to work in a rotating 24x5 support schedule
•? ??Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams