Description
We are seeking a dedicated and detail-oriented IT Support Technician to join our team. This individual will be the first point of contact for employees experiencing technical issues and will play a critical role in maintaining smooth day-to-day operations. The IT Support Technician will provide both remote and in-person support, troubleshoot hardware and software issues, and ensure systems are running efficiently.
Requirements
Key Responsibilities
- Serve as the first line of support for IT-related inquiries via phone, email, or ticketing system.
- Troubleshoot and resolve hardware, software, and networking issues in a timely manner.
- Install, configure, and maintain computer systems, mobile devices, and peripheral equipment.
- Support user account setup, password resets, and access permissions.
- Maintain and update IT documentation, asset inventories, and support procedures.
- Assist with system updates, patches, and security monitoring.
- Escalate complex issues to senior IT staff or vendors as necessary.
- Provide training and support to end-users on technology best practices.
Required Skills and Qualifications
- Education/Experience:
- Associate’s degree in IT, Computer Science, or related field (Bachelor’s preferred).
- 5 years of experience in IT support or help desk environment.
- Technical Skills:
- Proficiency with Windows environments.
- Knowledge of Microsoft 365, Active Directory, and basic networking concepts.
- Familiarity with ticketing systems and remote desktop tools.
- Basic understanding of cybersecurity practices.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Customer-focused mindset with patience and professionalism.