FLSA Type: Non-exempt, full-time, benefits eligible

Department:  Hospital Services

Days/Hours:   Friday - Monday/ 8:00 am to 6:30 pm

Pay Range:   $21.88 - $23.25

Reports to:   Product Management Manager

Job Summary

This position is integral to ensuring the efficient and courteous delivery of blood products to our hospital partners across the Central California Blood Center service area. It is responsible for assisting in leading and guiding our Product Management staff, facilitating seamless communication with hospitals, and managing blood inventory. The position also assists department management in developing an Above the Line culture within the department. Additional responsibilities include participating in the validation of shipping containers, performing temperature testing, and acting as an additional REES administrator. The position demonstrates excellent communication skills, a commitment to exceptional customer service, and a dedication to upholding the highest standards of quality and professionalism.

Essential Responsibilities 

· Provides support and guidance to Product Management staff, ensuring high standards of performance

· Provides oversight to the overall operational effectiveness of the department

· Provides direction where necessary

· Ensures daily communication with hospital partners regarding blood product deliveries and estimated arrival times, ensuring seamless coordination

· Assists department management in efficiently managing blood inventory, including importing blood products from other facilities

· Provides feedback to department management on team member performance and suggestions for enhancing departmental efficiency and effectiveness

· Performs training of new staff

· Participates in validation of shipping containers

· Participates in shipping temperature testing

· Participates as an additional REES administrator

· Handles incoming client calls efficiently with excellent phone etiquette and professionalism

· Fulfills orders and transport blood products to hospital partners

· Picks up and delivers blood product orders, specimens, equipment, supplies to facilities across Fresno, Mariposa, Merced, Kings, and Tulare counties

· Directs client complaints or questions to relevant departments promptly

· Escalates significant issues to management for resolution

· Cultivates positive client relationships

· Maintains accurate records and document processes effectively

· Identifies potential client service issues and implements proactive intervention measures

· Manages blood inventory efficiently, including importing blood products from other facilities

· Performs all assigned duties in compliance with internal SOPs and external regulations, including blood handling process

· Immediately reports any compliance issues to department management

· Monitors and maintain Hospital Services equipment and vehicles, updating records and charts as necessary

· Performs data quality control checks on storage equipment and shipping procedures

· Performs corrective action for unscheduled storage alarms and documentation of equipment maintenance, as needed

· Attends all 1:1 and department meetings as scheduled

· Demonstrates alignment with and adherence to the company’s core values in all interactions, decisions, and work activities; serves as a role model for fostering a positive, respectful, and ethical workplace culture

· This position requires consistent, on-time attendance in accordance with company policy. Excessive tardiness or absenteeism may impact performance and employment status. 

· Employees in this role are entitled and expected to take compliant meal and rest periods in accordance with California law.

Note: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Qualifications and Skills

Education/Licenses/Experience 

· High school diploma or GED, required

· Associate or Bachelor’s degree in healthcare, biology, or related field preferred

· 2+ years of experience in blood banking, blood product distribution, hospital services, medical transportation, and working with hospitals/laboratories

· Must have a valid California driver’s license, and a clean driving history with no major violations in the last five years

· At least 6 months of training experience

Skills

· Must consistently demonstrate company values, and model behavior team members should follow to develop a positive and productive department culture

· Previous experience in customer service or a related field preferred

· Must demonstrate courteous and professional phone and written communication skills

· Excellent ability to provide professional, efficient, and friendly service

· Must be self-motivated and a team player

· Ability to coordinate with other departments on client-related matters

· Strong interpersonal and recordkeeping skills

· Willingness to accept additional hours where necessary to meet operational needs

· Prior computer skills using Microsoft Office (primarily MS Word and Outlook)

The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, hair style, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

 

Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law, it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources Department at myhr@donateblood.org.