The Service Coordinator is responsible for assisting residents at the assigned properties, Prince of Peace Villas and Epiphany Manor, in accessing community services that help them meet the requirements of their lease, maintain their quality of life, and live as independently and self-sufficiently as possible. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned:

General functions:

• Provide general service management, which includes intake, education (services available and application procedures), and referral of residents to service providers in the general community. These social services may include meals-on-wheels; transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, and other needed services.
• Study available community services and their requirements to develop a Resource Directory. This directory will include a listing of local service providers that can be contacted to provide assistance to the residents.
• Educate residents on service availability, application procedures, and client rights and help them obtain benefits for which they are eligible.
• Monitor the ongoing provision of services from community agencies and keep the case management and provider agency current with the progress of the individual. 
• Serve as a liaison to community agencies, network with community providers and seek out new services available to the residents.
• Analyze the types, frequency, and other characteristics of services residents use, need and want.
• Research residents’ participation in, and satisfaction with, educational and social programs, residents’ interest in new programs, and barriers to greater participation.
• Organize programs on topics of interest to residents.
• Distribute free materials from organizations such as State and area agencies on aging, the American Association of Retired Persons, the National Council on the Aging, Senior Centers, Councils on Aging, or the services or programs themselves (such as Medicare and Medicaid).
• Organize a meeting to “teach” residents about housing development rules, regulations, and operations.
• Connect residents with educational and recreational programs through the city, senior centers, etc.
• Help residents interpret mail; may fill out forms that they cannot fill out themselves; arrange utility, phone, medical, and other payment schedules; address errors or misunderstandings related to Social Security earning, insurance billing, or death or survivors’ benefits; make funeral arrangements for a loved one; connect with hospice and bereavement counseling or supportive services, and solve ‘bureaucratic’ problems.
• Help residents obtain equipment and devices such as walkers, wheelchairs, Talking Books, large-print telephones and other visual aids, grab bars, hearing aids, devices that compensate for impaired hearing, lever door handles, and emergency response systems.
• Distribute emergency forms and help residents fill out forms with their vital statistics information (to be kept with residents). 
• Promote resident participation in local senior centers.
• Get residents involved in the Neighborhood Network Program, SeniorNet, or other computer-oriented programs aimed at reducing isolation and increasing independence. 
• Comply with administrative and program record-keeping tasks in a prompt and accurate manner.
• Responsible for assuring and maintaining accurate residents' records and files.
• Complete and update residents’ files in accordance with the agency guidelines
• Represent the program in meetings, public forums, partner agency meetings, workshops, etc.

Other Duties & Responsibilities

• Must be able to fully comply with all policies related to confidentiality and handling confidential information.
• Knowledge of housing rules and regulations such as Fair Housing, the Americans with Disabilities Act, and reasonable accommodations.
• Complies with all applicable training requirements, company safety, personnel, and operational policies and procedures.
• Knowledge of disability issues and adaptive devices.
• Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups.
• Have a high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
• Complies with work schedule to ensure effective operations of Agency programs. 
• Contributes positively as a member of a productive and cooperative team.
• Evidence of deep alignment with Catholic Charities of Central FL, Inc. mission and values. 
• Have a commitment to serve all people with respect, compassion, and cooperation in the spirit of a unifying God. 
• Performs other duties, as necessary.

EDUCATION and EXPERIENCE

The Service Coordinator must have a bachelor’s in social work or a related degree or an AA with commensurate experience in a related field as well as a minimum of two years of experience in social service delivery with senior citizens, disabled, and/or low-income families. Working knowledge of entitlement programs, supportive services, and other resources is important. Proficiency with computers, MS Office, and basic management and calculations is necessary. Experience with office equipment including a multiple line telephone system, copy machine, FAX, scanner, etc.

CATHOLIC FAITH

Requires an appreciation and respect for the Catholic Church and its teachings. Church employees must conduct themselves in a manner that is consistent with and supportive of the mission and purpose of the Church. Their public behavior must not violate the faith, morals or laws of the Church or the policies of the diocese.

Other Skills and Abilities:

• Strong attention to detail.
• Ability to organize, prioritize, self-motivate, and deliver results.
• Excellent communication and writing skills.
• Ability to set appropriate limits, work under deadlines, and must be able to multi-task.
• Strong sense of ownership & urgency.
• Ability to shift priorities in an atmosphere where interruptions are frequent.

PHYSICAL ABILITIES

The working hours of this position are not limited to an 8-hour day. Position requires the ability to lift 35 pounds.  Also, requires walking, sitting, bending, stretching, and operating standard office equipment. This person will need to be available in the evening and on weekends, as needed. Must be willing to work in conditions of stress and function well under pressure. 

ACKNOWLEDGEMENT

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.