· Assist with maintaining hotel,   performing minor and routine painting, plumbing, electrical wiring, and other   related maintenance activities.

· Replace air conditioner filters.

· Tend, air conditioners, cooling   towers and boilers to provide heat, cool air, and hot water for guests.

· Maintain standards of quality guest   service.

· Tend to pool area including chemical   balancing, cleaning, etc.

· Increase level of guest satisfaction   by delivery of an exceptional product through employee development. 

· Respond and resolve guest requests,   complaints, or questions in a courteous and timely manner.

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information. 

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings.

· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. 

· Minimum lifting of 70 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 70 pounds.

Other duties may be assigned. 

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.

· Must have good mathematical and computer skills.

· High school education and relevant training and experience preferred.

· CPR training and first aid training preferred.

· Additional language ability preferred