Position Summary:

As front-line representatives of Omaha Performing Arts, the Guest Services team provides exceptional customer service and ensures every patron has a safe, positive, and enjoyable experience while attending events at Steelhouse Omaha. The Guest Services team performs a variety of duties while adhering to O-pa Core Values of Collaboration, Inclusion, Trust, and Integrity.

Position Duties and Responsibilities:

• Operates walkthrough magnetometers, inspects any bags entering the facility, and ensures prohibited items do not make it inside the facility
• Scans several different ticket types and directs any guests with ticketing issues to the management team OR a box office representative
• Promotes upgraded experience opportunities to guests as they enter the facility
• Helps patrons navigate the building by being familiar with key locations within the facility
• Performs ID checks and wristband patrons wanting to purchase alcohol.
• Monitors exit doors to prevent reentry and alcoholic beverages from leaving the venue
• Works with other departments on closing procedures to ensure the building is clean, orderly and ready for the next event.
• Attends any required development/training sessions.
• May perform other duties as assigned

Minimum Experience and Qualifications:

• Must have internet access for digital performance sign-up as well as a valid email account for digital correspondence
• Must work well in a fast-paced team environment, while maintaining a degree of composure and professionalism.
• Highly effective oral communication skills with a variety of patrons
• Comfortable working for both indoor and outdoor venues.
• Able to assist with large crowds safely and effectively
• Must be at least 17 years of age

Physical Demands/Working Conditions:

• Requires acute hearing when providing patron service and advising of time constraints
• Must be able to work in a loud and noisy environment
• May be required to lift up to 10 pounds