ARM Patient Care Representative
Hybrid/Remote

Join a Best Places to Work Winner — 18 Years Running!

Do you have experience working with medical systems and a genuine passion for helping others? Are you a strong communicator who enjoys solving problems, connecting with people, and making a difference—even during challenging conversations?
KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Patient Care Representative to join our ARM team.

 If you thrive in a fast-paced environment, know your way around medical systems, and believe great service starts with treating people like people, you may be exactly who we’re looking for. 

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence.
Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.

We Work Hard — But We Have Fun, Too! 

Being a Best Places to Work winner isn’t just about the work we do—it’s also about the people we do it with.

Throughout the year, we make time to connect, laugh, and enjoy a little friendly competition. Battle for bragging rights at our annual Chili Cookoff show off your most wonderfully questionable attire during our Ugly Sweater Contest, or eat, dance, laugh, and connect with colleagues at our annual Christmas Party.

Because while we take our work and our commitment to patients seriously, we believe there should always be room for connection, celebration, and a little fun along the way.

And if you have a championship-worthy chili recipe… you might want to start perfecting it now.

What You'll Do 

As an ARM Patient Care Representative, you’ll serve as the trusted voice of our healthcare clients—guiding patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection.

• Delivering exceptional service: Manage inbound and outbound calls with professionalism and empathy while assisting patients with billing questions, payment options, and account concerns.
• Finding solutions: Use strong problem-solving and analytical skills to provide accurate and timely resolutions while maintaining compliance and meeting performance standards.
• Navigating multiple systems: Work efficiently across various medical and internal systems to locate information and assist patients with complex inquiries.
• Communicating clearly: Practice active listening, communicate information effectively, and maintain clear, thorough documentation of patient interactions.
• Working as a team: Collaborate with colleagues, support team members, and help mentor new representatives when needed.
• Living our values: Build trust and demonstrate teamwork, compassion, professionalism, and integrity in your interactions with patients, clients, and colleagues every day.

 What We’re Looking For: 

• Strong written and verbal communication skills, with excellent active listening
   
• Ability to multitask and work efficiently across multiple systems
   
• Experience using medical systems (billing systems such as Epic, Cerner, etc.)
   
• Proficiency with Microsoft Office (Outlook, Teams)
   
• Positive, professional attitude with a drive to succeed
   
• Ability to understand and follow written, oral, and visual instructions
   
• Prior remote-work experience
   
• Ability to pass ACA certification tests when eligible
   
• Spanish-speaking skills a plus

Ready to Join Us?

If you're looking for an opportunity where you can use your communication skills, medical-system experience, and problem-solving abilities to help patients—and join a team that knows how to work hard and enjoy the people they work with—we'd love to hear from you.

Bring your experience. Bring your compassion. Bring your personality.

We'll bring the chili