Supervisor: Snowsports School Director 

Department: Snowsports School 

Type: Fall-Spring, Varying Hours / Seasonal 

Position Overview: Support the Snowsports School Department to maintain sales, customer satisfaction, and productivity, and sell lessons, lesson packages, rentals, and tickets. 

Supervisory Responsibilities: Snowsports School / Rental Desk Attendants.

Essential Job Functions:

• Assist guests and employees with sales and processing of Resort products, including but not limited to tickets, passes, and parking.
• Be familiar with Resort products, upcoming events, and sell lessons, lesson packages, parking, rentals, tickets, locker rentals, etc.
• Accurately process and keep cash count, credit card, gift card, and other transactions.
• Answer multi-line phone and provide accurate information re: Resort offerings.
• Understand skill levels of skiing/snowboarding and lesson products.
• Assist school program coordinators with check in processes and work with Department Supervisors to place students in correct lesson class / programs.
• Supervise and assist to schedule employees at proper staffing levels.
• Communicate with supervisors and instructors about lesson specifics and any special requests.
• Work with Supervisors to serve our employees and guests and create solutions.
• Maintain a clean and safe working environment.
• Perform the job and get along with others to build a positive working environment.
• Provide on-the-job training for department staff. 
• Show up to work on time with consistent attendance.
• Physically perform the essential job functions of this position.
• Other duties as assigned.

Environmental Factors:

• Continuous face-to-face interactions with guests and Resort staff.
• Walking, bending, rotating, and standing constantly.
• Sitting or standing for extended periods of time. 
• Repetitive use of hands, arms, shoulders, back, and legs frequently.
• Lifting to waist level of 25 lbs. infrequently.
• Sight and hearing of acceptable standards for Essential Job Functions.
• The working environment may be stressful when meeting the demands of staffing and guests.
• Exposure to cold temperatures. 

Benefits:

• Discounts for employee & some dependent passes, tickets, services, and retail.
• Discounted passes to other mountains.
• Access to free training.

The job description is intended to describe the general nature of the work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. It does not constitute an employment agreement between the employer and the employee and is subject to change as the needs of the employer and the requirements of the job change.

Required Knowledge, Skills, and Abilities:

• Knowledge and experience with cash handling and data entry.
• Excellent verbal and written communication skills.
• Knowledge of POS system.
• Knowledge of Resort products. 
• Ability to relate in a positive manner to guests and co-workers.
• Ability and commitment to an on-site schedule including evenings, weekends, and holidays.
• Ability to work well under pressure, problem solve, and multitask.
• Thorough understanding of company policies and practices.
• Organized and attention to detail.
• Reliable transportation.

Education / Experience:

• Two year cash handling, POS system, customer service or equivalency.
• Two year computer, internet, and phone skills.
• Background check.