Job Type
Full-time
Description
HYBRID OPPORTUNITY
Alliance InfoSystems, LLC, a MSP, headquartered in Hunt Valley, MD, is growing its Sales team in Hunt Valley. We are looking for an experienced Account Manager with a passion for IT and desire for continuous improvement and learning.
Responsibilities (Summary):
- Maintains consistent communication with assigned clients and facilitates timely service delivery.
- Educates clients/customers on AIS core value services.
- Ensures smooth onboarding process for clients.
- Identifies/presents opportunities to align client technology to AIS' core stack configuration.
- Creates/tracks/manages opportunities through client lifecycle with relevant data included in AIS data systems.
- Schedules/presents quarterly/annual business reviews.
- Participates in various individual/group projects.
- Proposal creation and proposal review with clients.
- Maintains routine check-ins with clients to ensure all topics/concerns addressed as well as looking for ways to improve clients' experience.
- Routine reviews of service delivery with clients.
Requirements
Successful candidate will have the following:
- Bachelor's degree or equivalent preferred
- 5 years customer service experienced preferred
- 3 years technical experience relevant to position requirements
- Exhibited proficiency in all Microsoft office programs
- Excellent written and verbal communication skills
- Exhibited strong attention to detail
- Proactive in coordinating with internal resources to see assigned tasks/projects through to completion
- Demonstrated strong customer service skills
- Prior team lead experience preferred
- Valid driver's license and reliable transportation
What we offer:
- Competitive wages to include bonus eligibility
- Hybrid work environment
- Team oriented environment
- Benefits: PTO, Floating Holiday, Holiday Pay, 401k with annual safe harbor match, health, dental, vision, pet insurance options, flexible spending accounts,
- Tuition reimbursement
- Parental leave benefits
- Sick & Safe Leave in accordance to Maryland Sick & Safe Leave Act