Company: Mpathic (Mpathic Home Site) 

Pay Range: $19 - $21 per hour (paid weekly) 

Start Date: January 5, 2026

Mpathic is America’s premier consultative Contact Center solutions provider, founded in 2020 at the height of the pandemic . We blend cutting-edge technology with genuine empathy to deliver exceptional service to premium brands and public sector partners.

Our mission? To humanize communication, fostering trust and loyalty through reliable, values-driven interactions. Specializing in omnichannel CCaaS, staff augmentation for customer support, IT help desks, and sales teams, we boast industry-leading metrics like >90% First Call Resolution. We hire based on Character, Aptitude, and Experience—U.S. citizens from across 42 states—who thrive in our virtue-led culture, innovating solutions that truly connect.

Description:

Education Savings Accounts empower families to make school choices that are right for their children's educational needs.

Mpathic is seeking Customer Success Representatives to provide expert program and technical support to parents, schools and vendors in a cloud-based Contact Center. The position is fully remote and will employ gold-standard omnichannel tools. Mpathic's superlative delivery begins with exceptional individuals and immerses them in cutting-edge tools for collaboration, CCaaS, CRM, and KB. We believe that empathy and habits of excellence are crucial prerequisites for delivering customer delight.

As a Customer Success Representative (CSR), you will part of a world-class team assisting applicants, participants, schools and vendors both on the phone and through digital communications to advise them on all elements of the Scholarship program.

Responsibilities:

• Handle moderate volume of inbound calls from scholarship families
• Provide consistent, accurate and efficient processing of orders and applications
• Guide customers through program guidelines and technical processes.
• Log interactions accurately using CRM and CCaaS tools.
• Actively communicate with Team and Families
• Perform other duties as assigned?

• Must be a U.S. citizen; SC residents preferred.
• Experience with school choice or ESA programs preferred, but not required.
• Strong interpersonal skills, ability to work autonomously and on a team.
• Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs.
• Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively.
• College degree preferred, High School diploma or equivalent required.
• Outstanding interpersonal, time-management, and documentation skills.
• Professional work attitude and a willingness to learn and continuously improve.
• Dedicated workspace with minimal background noise during calls and online meetings.
• Successful completion of all necessary background checks.
• Aptitude for problem-solving based on established processes and procedures.
• Meticulous habits in logging interactions via established business processes and tools.
• Ability to learn and become facile with program guidelines and software tools.
• Experience working with Office365 applications.
• Experience working with CRMs and Contact Center platforms preferred.
• High speed internet connection (with reliable Wi-Fi)