Serve with the department director, and team to provide professional, prompt, and friendly interaction with prospective students for our online Mdiv, MAR and MATS degree programs. The role provides personal advising to applicants by helping them assess their fit for the program and providing high-quality support throughout the application process. This role focuses on providing high touch care to applicants throughout the application process. 

Duties and responsibilities 

• Provide highly-rated customer support for prospective students by responding to logistic questions such as program structure, cost, financial aid, transfer of credits, and other program details through our various platforms for communication. (30%)
• Offer personal advising to applicants by helping them assess their fit for the program and providing high-quality support throughout the application process. (30%)
• Maintain our application processing platform by responding to incoming conversations, organizing the contacts in the CRM system, rerouting messages to other staff as needed, and more. (20%)
• Provide 1-on-1 video and phone appointments to prospective students. Availability should be distributed throughout the week (TBD with team) to accommodate the varying schedules of inquirers. (20%)

Qualifications

• Demonstrates ability to excel in team-oriented collaboration
• Proven self-management skills; highly self-motivated and proactive
• Ability to multitask, evaluate and balance competing priorities, and meet deadlines
• Ability to organize and manage large amount of prospective student data
• Empathetic and service-oriented
• Ability to engage and communicate with prospective students from different cultures, in a relational manner
• Strong oral and written communication skills, with attention to detail
• Willingness to learn and gain proficiency in CRM management
• Ability to adapt in a quick-paced environment
• Familiarity with history, faculty, and theology of Westminster; strong understanding of WTS mission and institution
• Bachelor’s degree required
• Westminster degree preferred but not required

Working conditions

• This is a full-time, non-exempt position. 40 hours per week, depending on time of year is expected
• This position can be 100% remote 

Westminster Seminary offers FT employees valuable benefits including:

Generous PTO, retirement plan contributions, medical/dental/vision/life insurance, tuition discounts, a flexible and casual work environment for most positions, and a faith-based culture rooted in God’s word.

Westminster Theological Seminary hires only personnel who belong to a Protestant evangelical church and subscribe to Biblical orthodoxy (belief) and orthopraxy (practice). Employees shall affirm their agreement with the historic, trinitarian Christian faith as expressed in the Apostles’ Creed. Otherwise, Westminster Theological Seminary is an equal opportunity employer, dedicated to providing equal employment and advancement opportunities to all individuals, except as specifically allowed by federal and state law, and basing employment decisions on merit, qualifications and training. Westminster Theological Seminary does not discriminate in employment opportunities or practices on the basis of race, color, religion (except as religion is a bona fide occupational qualification), sex, national origin, age, disability or any other classification protected by law.

In accordance with the above paragraph, all employees are required to sign Westminster Theological Seminary's Community Life Policy affirming their commitment to Christian belief and practice as described in the policy.