Department: Front Desk
Reports To: Front Office Supervisor / Assistant General Manager
Status: Non-Exempt

Job Summary

Hyatt Place Secaucus/Meadowlands is seeking a reliable, customer-focused Night Auditor / Front Desk Host to join our team. This role is ideal for someone who is comfortable working overnight, enjoys working independently, and is interested in growing into a full-time position by cross-training on AM and/or PM shifts.

As a smaller, service-driven hotel, we place a strong emphasis on guest experience, accountability, and teamwork. The Night Auditor plays a critical role in both guest satisfaction and the accuracy of our daily financial operations.

Important Fit Note: This role is best suited for candidates seeking hands-on, long-term work in hotel operations rather than short-term or transitional employment.

Schedule & Growth Opportunity

• Primary shift: Overnight (typically 11:00 PM – 7:00 AM)
• Status: Part-Time to start
• Growth path: Opportunity to grow into full-time hours for candidates open to:
  • Occasional AM (7a–3p) and/or PM (3p–11p) shifts
  • Cross-training at the front desk
• Ideal for candidates seeking stability, growth, and long-term placement

Key Responsibilities

Guest Service & Front Desk Operations

• Provide friendly, professional, and confident service to guests overnight
• Handle check-ins, check-outs, guest requests, and issue resolution
• Serve as the primary on-site contact overnight, including emergency response
• Maintain a calm, welcoming front desk environment at all times

Night Audit & Financial Duties

• Complete the Night Audit and End-of-Day process accurately and on time
• Balance daily transactions and reconcile reports
• Prepare and distribute daily audit and flash reports
• Maintain accurate records, logs, and documentation

Safety & Operations

• Conduct periodic security walkthroughs (property-specific)
• Follow all safety and emergency procedures
• Maintain radio communication with overnight staff as applicable
• Ensure lobby, desk, and guest-facing areas remain orderly overnight

Team & Property Support

• Communicate effectively with the morning team during shift transitions
• Assist with light setup or preparation tasks for the next business day 
• Train new Night Auditors when requested
• Perform additional duties as assigned by management

Qualifications & Experience

Required

• High School Diploma or equivalent
• At least 1 year of experience in hospitality, customer service, or a related field
• Comfortable working independently with minimal supervision
• Strong attention to detail and basic accounting/math skills
• Clear communication skills and professional demeanor
• Ability to remain calm and solution-focused in high-pressure situations

Preferred

• Previous hotel front desk or night audit experience
• Familiarity with hotel PMS systems (Opera experience a plus)
• Prior cash handling or end-of-day balancing experience
• Interest in cross-training and long-term growth within the hotel

Who This Role Is Best For

• Someone who likes overnight work
• Someone who values structure, accuracy, and routine
• Someone who enjoys guest interaction but can also focus independently
• Someone open to growing into a full-time role over time

Why Work With Us

• Supportive leadership and clear expectations
• Small-hotel environment where your work matters
• Opportunities to learn multiple shifts and grow professionally
• Free on-site parking
• Hyatt brand experience and standards