Most job postings are the same (and can be pretty boring, right?!). That's why we want to start out by telling you what's in it for you:

• We have an amazing platform that maximizes revenue for thousands of healthcare organizations across the country!
• We embrace diversity in a serious way! We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
• We celebrate and promote career growth and advancement.
• We have an awesome on-demand learning program.
• We do fun stuff like remote Cooking Classes, Yoga Sessions & Mixology Classes because we like to have fun!
• We have an awesome benefits package with Medical, Dental & Vision Coverage & 401K (with company match).
• We have an unlimited vacation policy - that's right, take vacation when you want and come back to work refreshed!
• We have cool Peer Nominated Awards & Recognition because we like to celebrate our employees!  

The Endpoint & Support Specialist is responsible for maintaining and improving core IT systems and infrastructure, and for providing Tier 1 or 2 technical support to end users. This hybrid role blends system administration duties (such as managing modern endpoint operations through Microsoft Intune, CrowdStrike, Entra ID, and Windows Autopilot) with hands-on troubleshooting and customer-focused IT support. This role ensures secure, compliant, and reliable device management and delivers high-quality technical assistance to employees and contractors across the organization. Knowledge of managing 3rd-party applications from an IT perspective is required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Administer Microsoft Intune for device compliance, configuration profiles, applications, and security baselines.

• Manage user accounts, access, and permissions across identity and authentication platforms.

• Manage Windows Autopilot provisioning and maintain standardized deployment profiles.

• Monitor endpoint system performance, backups, patching, and uptime; perform regular maintenance and remediation.

• Oversee identity and access management tasks in Entra ID, including user/group lifecycle, MFA, and conditional access.

• Diagnose and troubleshoot endpoint, authentication, and SaaS application issues as part of Tier 1 or 2 support.

• Support onboarding and offboarding activities: device preparation, Autopilot readiness, and access provisioning.

• Maintain accurate ticket documentation and contribute to internal knowledge base content.

• Monitor and maintain the IT functions, security, and efficiency of the cloud systems

• Able to support the needs of 130+ remote employees

QUALIFICATIONS

• Experience managing Windows devices through Microsoft Intune in a cloud-only environment (Entra).

• Working knowledge of Entra ID identity structure, RBAC, groups, and access policies.

• Familiarity with Autopilot device lifecycle and zero-touch provisioning.

• Strong understanding of modern authentication (MFA, SSO, SAML, OIDC, conditional access).

• 3+ years experience delivering remote or hybrid end-user IT support.

• Ability to work independently and collaborate effectively across teams.

• Ability to handle multiple priorities in a fast-paced support environment.

• Strong interpersonal skills with a customer-service mindset.

• Knowledge of Mac is a plus 

• Relevant certifications are a plus (e.g., CompTIA A+/Network+/Security+, Microsoft, Cisco, ITIL, AWS/Azure).

REQUIRED SKILLS 

• Strong troubleshooting abilities across endpoints, SaaS apps, and identity-related issues.

• Proficiency with Intune features, including compliance, configuration, and endpoint security policies.

• Experience with system monitoring, patch management, and backup processes.

• Understanding of Microsoft 365 applications and common productivity tools.

• Clear, professional communication with both technical and non-technical users.

• Strong documentation habits and familiarity with ticketing systems.

• Ability to follow security, privacy, and compliance standards in all IT operations.

• Ability to communicate technical concepts clearly to non-technical users.

• Comfortable working independently and escalating complex issues appropriately.

EDUCATION AND EXPERIENCE:

• BS degree in Computer Science or equivalent experience

• 3+ years of broad IT experience