Come Smile with Us!

Join our mission-driven organization that makes a difference! Delta Dental of Iowa is seeking a detail-oriented Product Configuration Analyst I to ensure the accurate setup and maintenance of plan designs and benefit configurations within our administrative systems. In this critical role, you will help guarantee that products and benefits are implemented correctly to support seamless enrollment, billing, and claims adjudication. You will collaborate closely with internal stakeholders to ensure product accuracy through the new business and renewal cycles. If you thrive on precision, collaboration, and contributing to a purpose-driven team, this is your opportunity to make an impact. This hybrid position is located in Johnston, Iowa. Position may be filled at a higher level, depending on experience.

Learn why Cherie enjoys working for Delta Dental of Iowa.

Why Delta Dental of Iowa?

For your smile. For your health. For your community.

At Delta Dental of Iowa, we’re more than just a dental and vision insurance company. Improving health and wellness is at the center of everything we do. As a not-for-profit, we aim to build stronger communities by investing in actions that promote and improve health. Delta Dental of Iowa invests 40% of our dollars directly back into the communities we serve.

Come see why we are passionate about "Bringing Smiles" to our customers. Our team enjoys competitive pay and benefits, an awesome "One Team" approach, and a company culture that fosters "Exceptional Quality Service" and "Leadership at All Levels." Together, we can make a difference – not only in Iowa but across the country.

Essential Functions and Principal Accountabilities

• Configure  product and benefit rules in dental benefits administration system based on approved plan designs and benefit documentation. 
• Build foundational knowledge of internal systems and business processes.
• Interpret Summary of Benefits, Benefit Booklets, and product standards to build accurate  configuration logic.
• Maintain dental CDT code logic, procedure groupings, and benefit rules to ensure correct claim outcomes and alignment with product intent.
• Collaborate with internal teams to review and validate plan alternatives, ensuring benefit configurations align with standard system capabilities. 
• Provide consultative input on quote options, recommending adjustments or standard  configurations to improve alignment and implementation accuracy.
• Support basic project tasks and contribute to team initiatives. 
• Validate set up accuracy through testing, auditing, and end-to-end review from  enrollment through claims. 
• Collaborate effectively with cross-functional teams to achieve operational goals, maintain  professionalism, and constructive communication. 
• Assist in identifying and resolving configuration related issues. 
• Document and follow established procedures. 
• Maintain strict confidentiality. Adherence to all HIPAA laws is always required.
• Perform other duties as assigned. 

Required

1. Minimum of 1 year of experience in configuration, data management, business analysis, or claims administration.
2. Strong attention to detail and problem-solving skills.
3. Ability to learn new technologies and systems quickly.
4. Proficiency in Microsoft Suite applications, including Excel. 
5. Proven flexibility in responding to changing circumstances and requirements.
6. Strong organizational and time-management skills to handle multiple priorities in a rapidly changing environment.
7. Strong interpersonal and communication skills with the ability to build effective relationships across teams, including in challenging situations. 

Preferred  

1. Bachelor’s degree in related field.
2. Dental claims and/or other ancillary benefits processing.
3. Experience working with brokers.
4. Basic SQL experience.

Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.