Tower Apartments is looking for a Compassionate Resident Service Coordinator to support our senior Community. This is a part-time role, 20 hours per week. 

This position offers a $500.00 signing bonus paid after three months and a $1,500.00 retention bonus paid after 6 months

JOB SUMMARY:

The Resident Service Coordinator is responsible for coordinating programs and services to help residents maintain a high quality of life and age in place. This is a 20-hour-per-week Part-Time position. 

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ESSENTIAL FUNCTIONS:

oordinating programs and activities for residents on a group basis.

1. Serves as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low-cost service providers and/or negotiate discounts. 
2. Monitors the ongoing provision of services from community agencies and keeps documentation with the progress of the individual. Manages the provision of supportive services where appropriate.
3. Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
4. Develops a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, children, elderly residents, persons with disabilities and emergency assistance. 
5. Sponsors educational events that include subjects relating to health care, agency support, life skills and referral sources. 
6. Implements on-site or mobile health services and screenings. 
7. Organizes and promotes resident involvement in on and off-site programs. 
8. Assists the residents in building informal support networks with other residents, family, and friends. 
9. Engage volunteers within the community and/or property when appropriate based on National Church Residences Volunteer Policies and Procedures.

Documentation

1. Utilize an appropriate documentation system to track all work done with residents
2. Completes all required paperwork with all residents who want to utilize the Service Coordination program.
3. Completes Care Plans/Quarterly Monitoring with residents needing referrals and follows up on all services at and after implementation.
4. Submits Semi-Annual Performance Reports to HUD in order to maintain funding for the Service Coordination program at the property. 

REQUIREMENTS

1. Service Coordinator meets the requirements outlined in the Quality Assurance Review Process and the Semi-Annual File Review Process (Reviews). The Reviews capture resident assessments, resident programs, policy compliance, and Education and Wellness Programs. 
2. All responsibilities are carried out in a manner consistent with NCR’s Core Values of Mission, Compassion, Leadership, and Professionalism. 

EDUCATION/CERTIFICATION:

A bachelor’s degree in social work or a related field is preferred.

EXPERIENCE REQUIRED:

Two or more years of experience in a social service delivery with the elderly and/or family population. 

SKILLS/ABILITIES:

Good communication, comprehension, and interpersonal skills. Working knowledge of Windows, Microsoft Office Suite, and World Wide Web, which will be demonstrated by a passing score on a computer literacy test.

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