As a Debt Counselor, you will play a crucial role in recovering delinquent accounts. You will be responsible for contacting customers, providing clear financial solutions, and negotiating payment plans that work for both parties. This role requires an individual who is adept at handling sensitive information while maintaining a professional demeanor in challenging, fast-paced situations.

Ready to embark on a rewarding career journey? Join the Segoso Caribbean team! We are seeking high-performing, target-driven specialists who thrive in a dynamic call center environment and are passionate about achieving results.

Eligibility Criteria

• Strict Requirement: Must have a minimum of 1 year of proven experience in third-party collections (charge off) within a call center environment.
• Please note: Only applicants meeting this specific criteria will be considered or shortlisted.

What We Offer

• Competitive Base Pay: Starting at $560 JMD/hr, with a guaranteed increase to $660 JMD/hr upon successful completion of your 90-day probationary period.
• Monthly Bonus Potential: Uncapped performance incentive opportunities on top of base pay.
• $350 USD Sign-On Bonus Structure:
  
  • $100 USD paid after completing the 30-day training period.
  • $250 USD paid after successfully graduating from the 90-day probation period.
• Comprehensive Benefits: Medical, dental, vision, and paid time off (PTO).
• Growth & Culture: Supportive team environment with clear pathways for career advancement.

What We Are Looking For

• Proven Experience: 1+ years of 3rd-party call center collections experience.
• Strong Communication: Excellent verbal and written communication skills with strong negotiation tactics.
• Interpersonal Savvy: Ability to build rapport, de-escalate tough conversations, and resolve complex account issues.
• Analytical Skills: Strong problem-solving abilities and high attention to detail.
• Professionalism: High ethical standards, reliability, and a strong work ethic.