Support the development, improvement, and maintenance of operational systems, data processes, and process automations. Assist with data analysis, reporting, and digital tools that enhance operational efficiency and standardize business metrics.

· Understand business processes and systems for their functional area and act as a liaison for the functional area between IT and the business.

· Support development of automated processes across operational functions.

· Help build and maintain standardized reporting metrics for consistent data interpretation.

· Provide artifacts (data model, data maps, knowledge base articles, etc.), and support production teams when needed.

· Facilitate requirements gathering with individuals or small teams in functional areas to develop a comprehensive business requirement document.

· Provide support in configuring and testing systems, applications, and integrations, leveraging Microsoft suite power tools such as Power Automate, Power Apps, and Power BI to streamline processes and enhance productivity.

· Comply with all health and safety requirements based on each operation.

· Use ERP/MRP systems to review and enter information.

· Assist in system troubleshooting and help route issues to appropriate technical resources. 

· Ability to work in a fast-paced environment where requirements are constantly changing.

· Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements, and meet deadlines.

Generous Benefits

· Time Off: Annually 9 paid company holidays, 80 hours of Paid time off, up to 40 hours of paid sick leave each year. 

· Comprehensive Benefits: Cigna medical, dental, and vision plans for you and your family.

· Retirement Savings: 401(k) plan with up to 4% company match.

· Health and Financial Wellness: H.S.A, F.S.A, Short-term disability, Long term disability, gym discounts and financial planning/preparation guidance from trusted advisors

· Norton Lifelock: free employee or family coverage

· Life and AD&D Coverage: Free Life Insurance/AD&D for Employees plus additional voluntary life and accidental death & dismemberment insurance for you and your family.

· Employee Assistance Program: Access to free behavioral health services, including counseling and other resources.

· Growth Opportunities: Ongoing training and tuition assistance to help you advance your career.

· Prepare documentation, workflow diagrams, and basic training materials for new or updated processes.

· Foundational technical background with interest or coursework in systems, automation, or data analytics.

· Strong analytical thinking and basic problem-solving skills.

· Ability to interpret data trends and build simple reports or dashboards (Excel, Power BI, or similar).

· Support root-cause investigation activities by gathering data and documenting findings.

· Assist with maintaining ISO 90001/14001 documentation as directed.

Education and Experience

· 1–3 years’ engineering or IT experience in manufacturing.

· Bachelor’s degree in computer science, Engineering, or a related field.

Learn more about us at www.phoenixmecano.com or on LinkedIn: Phoenix Mecano North America