Day in The Life

• Route, schedule & track LTL Shipments. 
• Work on various TMS reports, managing your time to ensure reports are completed.
• Make decisions on how to process lost or damaged freight.
• Analyze information regarding the customers’ transportation requirements, lanes inbound & outbound, pricing and logistics to come to the best solution. 
• Solid knowledge of which carrier is best for the customer’s needs.
• Various projects as assigned by Supervisor or Manager.
• The above responsibilities and additional duties may vary as assigned.  

Education/Work Experience

• High School Diploma or GED preferred. 
• Completion of postsecondary education is preferred, not required. 

Knowledge, Skills and Abilities 

• Solid decision-making skills. 
• Sound judgement and discretion, knowing when and how to negotiate terms. 
• Self-starter and highly motivated. 
• Coachable. 
• Ability to multi-task. 
• Attentive to detail and deadlines. 
• Can work independently or with a team.
• Organized in a fast-paced work environment.  
• Strong PC, phone skills and excellent customer service skills. 

Core Values Expectations

• OWN IT – Take Accountability – Do Whatever It Takes – Stay Focused – Be Humble
• HUSTLE – Be Enthusiastic – Be Tenacious – Work Smart
• DO WHAT’S RIGHT – Show Integrity – Be Respectful – Do What You Say
• NEVER QUIT LEARNING – Be Curious – Collaborate – Embrace Coaching 

Accountabilities

Route, tender & track LTL shipments 

Deliver LTL pricing

Complete reports on time

Resolve customer issues

Excellent customer satisfaction

Physical Expectations 

• Sedentary work – sit at a desk, use a computer and a phone for most of the day.
• Repetitive motion – type on a computer, write or dial on a phone.
• Hearing – be able to receive detailed information through oral communication.
• Talking – expressing or exchanging ideas by speaking when necessary.
• Visual – be able to see a computer screen, read reports and/or information.
• Pushing, pulling and/or lifting objects 25lbs or less.

Environment Conditions 

• Work indoors in an office environment.
• Open work areas.
• Fun and playful environment.  
• Music playing – for all to hear.