Summary of the Position: Your goal will be to provide excellent customer service to our world class restaurants, hotels, and other internal customers. Responsibilities for interdepartmental communication related to beer deliveries, draft line cleaning / maintenance and special internal logistics are all owned by you. You’ll have opportunities to improve current systems exist and our high-growth environment presents regular occasions to offer new ideas to optimize operations and improve the customer experience. Your position embraces these opportunities and ushers in improvement for this entire dimension of business. 

Relationships are crucial. All customers and contacts will know your name, and you will know theirs. Creating operational efficiencies through relationship building is a cornerstone of our business model and embedded in our core values. 

Key Accountabilities: 

• Delivery Driver / Internal Transport and Logistics Ops
• Pick and Verify orders of Beer for internal customers
• Pick and Verify orders of raw material and packaging for operations
• Create an unmatched customer experience across all departments
• Do whatever is required to keep Supply Chain Operations running smoothly
• Pelican can provide for additional training, licenses, and certifications 

Draft Tech:

• Create and Maintain regular schedule of draft line cleaning at all FOC properties.
• Lead maintenance and upgrade efforts for all draft systems in the FOC
• Manage fleet of kegerators and jockey boxes. Keep clean inventory and manage requests for equipment check out.
• Pelican can provide for additional training and certification 

Customer Service 

• Above all, advocate for our customers
• Create regular communications with location stakeholders and check in to ensure all customers’ needs are being met always. 

Safety: The Safety of our staff, vendors and customers is paramount 

• Receive additional training on safe lifting, equipment, chemical handling, transportation, forklift and warehousing. 
• Be respectful of everyone in a high-functioning, fast-moving. 

Able to work on your feet for at least 8 hours. Must be able to lift, handle, and carry food, supply, small wares, equipment, and paper goods at a minimum of 50 pounds constantly, and up to 100 pounds occasionally.  

Must be able to bend, kneel, stoop, reach, and squat on a frequent basis to receive and store stock, supplies and equipment. Must be able to work in an environment subject to loud noises from machinery, fumes, odors, dust, and smoke. 

The work is often done driving for extended continuous periods of time under 4 hours. Seasonal temperatures can create durations of cold or hot depending on the season.

Preferred Skills and Experience: 

Cicerone Certification (not required, can substitute with Brewery Experience) 

Micromatic Beer Dispense Institute Certification (or ability to obtain in 6mo)

High School Diploma

CDL Required 

Valid Driver's License 

1 to 3 years’ related experience and/or training; or equivalent combination of both 

Brewery experience preferred 

Mechanical aptitude preferred