Description
- Provide technical customer support both in person and remotely.
- Identify, organize, and facilitate the successful implementation of new casters, process improvements, equipment upgrades, caster maintenance and other field service activities.
- Aid customers with identifying opportunities for improvement and correcting equipment and process issues.
- Support internal development initiatives as required.
- Develop technical awareness throughout the Hazelett organization.
- Maintain Hazelett process know-how by generating manuals, technical papers, and training programs
- Support sales & marketing efforts for both new and existing customers
- Recruit, retain, develop, mentor, and motivate a team in support of customers and the ongoing development of new products.
- Aid the assembly department as required
- Provide internal guidance for handling non-conforming parts
- Maintain customer bill of material integrity
- Perform additional duties as assigned.
Requirements
- A minimum of 5 years of experience in the continuous casting industry, preferably twin-belt casting, and a B.S. Degree in Engineering is desirable.
- A deep understanding of mechanical systems, machine settings, and operation of casting line equipment.
- Proficiency with both 2D and 3D CAD systems and the ability to generate design concepts, layouts, and drawings as required.
- An understanding of electrical components and systems, PLC programming, and troubleshooting casting line equipment.
- Ability to identify and address product quality issues using a sound comprehension of metallurgy and chemistry.
- Effectively communicate with customers and colleagues.
- Interpersonal skills sufficient to allow him/her to coordinate the work of others over whom he/she may have no authority.
- Innovative and open-minded in the consideration of new solutions to engineering issues and process improvements.
Salary Description
$140k - $150K