Operations Manager

Warehouse Transformation & Operational Excellence

Location: King of Prussia, PA | Full-Time | Onsite

Future Director of Operations Track

Build the Future of Our Operations

ConnectUs is looking for a highly driven Operations Manager to lead the transformation of our warehouse and operational infrastructure.
 

This is not a traditional warehouse management role.

We are seeking a hands-on operational leader who thrives on fixing broken processes, implementing technology, eliminating inefficiencies, and building scalable systems.

Our warehouse operation has significant opportunities for improvement. We need someone who can assess the current state, identify bottlenecks, implement best practices, introduce technology, and create a high-performing operation capable of supporting future growth.

This role is designed for someone who wants to build something meaningful, create lasting impact, and grow into a Director of Operations leadership position.

If your greatest professional accomplishments involve process improvements, technology implementations, operational turnarounds, automation, Lean initiatives, or building scalable infrastructure, we want to talk with you.

What You'll Own

Warehouse Transformation & Operational Excellence

You will be responsible for evaluating, redesigning, and improving every aspect of warehouse operations.

This includes:  

• Assessing current workflows and operational bottlenecks
• Eliminating inefficiencies and non-value-added activities
• Improving warehouse layout, flow, and productivity
• Reducing manual processes through technology and automation
• Establishing scalable operating procedures
• Creating operational visibility through reporting and KPIs
• Driving a culture of accountability and continuous improvement

Success in this role will be measured by your ability to transform operational performance, not simply manage day-to-day activities.

Process Improvement & Continuous Improvement Leadership

You will:

• Lead process mapping and workflow redesign initiatives
• Implement Lean principles and continuous improvement methodologies
• Standardize operational processes and work instructions
• Identify and eliminate waste throughout warehouse operations
• Improve throughput, cycle times, inventory accuracy, and labor efficiency
• Establish sustainable operating disciplines that support long-term growth

Experience with utilizing and implementing any of the following is highly desirable:

• Lean Operations
• Six Sigma
• Kaizen
• 5S
• Value Stream Mapping
• Root Cause Analysis
• PDCA
• DMAIC
• Visual Management Systems

We value results more than certifications.

Technology & Systems Implementation

A key responsibility of this role will be leveraging technology to improve operational performance.

You will:

• Evaluate existing systems and identify opportunities for improvement
• Lead implementation and optimization of warehouse technologies
• Improve inventory management processes and system utilization
• Partner with internal technology teams and external vendors
• Support ERP, WMS, and workflow automation initiatives
• Create reporting dashboards and operational visibility tools
• Drive adoption of new systems and technologies across the operation

Ideal candidates have experience utilizing and implementation with:

• Warehouse Management Systems (WMS)
• ERP platforms
• Inventory Management Systems
• Barcode / RF Scanning Solutions
• Workflow Automation Tools
• Business Intelligence Platforms
• Operational Reporting Dashboards
• AI or automation technologies

Data Driven Operational Leadership

You will use data to drive decisions and prioritize improvement opportunities.

Key metrics may include:

• On-time order fulfillment
• Order Accuracy
• Inventory Accuracy
• Throughput
• Labor Productivity
• Cost Per Order
• Order Cycle Time
• SLA Performance
• Capacity Utilization
• Backlog Management

You should be comfortable identifying trends, diagnosing problems, and translating operational data into action plans.

Leadership & Change Management

Transforming operations requires transforming behaviors.

You will:

• Lead warehouse teams through process and technology changes
• Build trust and credibility with frontline employees
• Create accountability and performance standards
• Train teams on new processes and systems
• Drive adoption of operational improvements
• Foster a culture focused on ownership, problem-solving, and continuous improvement

We are looking for a leader who can gain buy-in, not simply enforce compliance.

What We're Looking For

Builder Mentality

You enjoy creating, improving, and transforming.

You are energized by opportunities to:

• Fix broken processes
• Implement systems
• Eliminate inefficiencies
• Build scalable infrastructure
• Drive measurable business improvements

You don't simply maintain operations. You improve them.
 

Systems Thinker

You naturally see how processes, people, technology, and data connect.

You can identify root causes, not just symptoms.

You think about scale, sustainability, and long-term impact.

Technology Driven Operator

You view technology as a business enabler.

You have successfully implemented, optimized, or significantly improved operational systems.

You are comfortable partnering with developers, technology teams, vendors, and stakeholders.

Ownership Mentality

You don't wait for direction.

You identify opportunities.

You solve problems.

You take responsibility for outcomes.

Continuous Improvement Mindset

You challenge the status quo.

You ask why. A lot. 

You constantly seek better ways to operate.

You are never satisfied with "because we've always done it this way."

Success in the First 12 Months

A successful candidate will:

• Complete a comprehensive operational assessment
• Identify and eliminate major operational bottlenecks
• Implement measurable productivity improvements
• Improve inventory accuracy and operational visibility
• Standardize critical warehouse processes
• Introduce technology and automation where appropriate
• Establish KPI reporting and accountability systems
• Create a scalable operational foundation for future growth

Growth Opportunity

This position is designed to evolve into:
 

Operations Manager ? Director of Operations
 

High performers will have the opportunity to:

• Lead larger operational transformation initiatives
• Expand leadership responsibilities
• Drive company-wide process improvement efforts
• Build and lead larger operational teams
• Influence long-term operational strategy

Compensation & Benefits

• Competitive Base Salary
• Performance-Based Bonus
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• Paid Time Off and Company Holidays
• Career Growth and Leadership Development Opportunities

Our Core Values

• Do What You Say
• Appropriate Sense of Urgency
• Customer First
• Do the Right Thing
• Continuous Improvement
• No Assumptions

Final Thought

We're not looking for someone to manage the warehouse as it exists today.

We're looking for someone who can help build the warehouse operation we need for tomorrow.

If you've successfully transformed operations, implemented systems, improved processes, and created measurable business impact, we'd love to meet you.

Required Qualifications

• Bachelor's degree preferred in Supply Chain, Engineering, Operations Management, Business, Information Systems, or related discipline
• 5+ years of operations, warehouse, manufacturing, distribution, or supply chain experience
• Demonstrated success improving operational processes with measurable results
• Experience leading process improvement initiatives
• Strong analytical and problem-solving skills
• Experience working in fast-paced, growth-oriented environments

Preferred Qualifications

• Experience transforming highly manual or inefficient operations
• ERP or WMS implementation experience
• Lean, Six Sigma, Kaizen, or continuous improvement experience
• Warehouse automation or workflow automation experience
• Project management experience
• Inventory control and warehouse optimization expertise
• Experience creating KPI dashboards and operational reporting
• Cross-functional leadership experience