Who we are: 

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.

Who we want: 

As the Community Voice & Family Engagement Manager, you will strengthen the role of families and community members across United Way for Greater Austin’s coalition network. You will collaborate closely with coalition and program leaders to design and sustain engagement strategies that elevate lived experience in planning, decision-making, and implementation.

In this role, you’ll serve as a strategic partner and facilitator—supporting advisory groups, family consultants, focus groups, and listening sessions to ensure community insight meaningfully shapes our work. You will recruit and nurture parents, caregivers, and community members with lived experience, helping them grow as leaders and fully participate in coalition and programmatic activities.

This position is ideal for someone passionate about uplifting caregiver voices, building systems that center community wisdom, and expanding opportunities for families and partner organizations in the Greater Austin area. We welcome candidates with both traditional and non-traditional backgrounds who share our vision for a more inclusive and community-driven ecosystem.

Who you are:

• Values differences: You actively seek out information about various cultures and viewpoints. You promote a team environment that values, encourages, and supports differences and ensures that different experiences, styles, backgrounds, and perspectives are leveraged appropriately. You sense how differences will play out regarding needs, values, and motivators.
• Instills trust: You gain the confidence and trust of others easily. You honor commitments and keep confidence and express self credibly and transparently. You model high standards of honesty and integrity. 
• Self-development: You take consistent action to develop new skills and find ways to apply strengths to new issues. You are aware of the skills needed to be successful in different situations and levels. You seek assignments that stretch beyond your comfort zones.
• Mission-focused and results driven: You are committed to building philanthropy and breaking down barriers to economic prosperity in our community. You are focused on driving your team toward a common goal and don’t shy away from challenges as you work toward positive results. 

What you’ll do:

• Lead and support family and community engagement efforts across United Way for Greater Austin’s coalitions and initiatives.
• Design, facilitate, and sustain advisory structures such as Family Advisory Councils and lived-experience advisory groups; recruit and support Family Engagement Consultants; and coordinate the Family Engagement Collective as a space for learning and connection.
• Work in close partnership with coalition leads and program leaders, you will co-build and implement engagement strategies that center lived experience in planning, decision making, and systems improvement.
• Design and facilitate focus groups, listening sessions, and community conversations, synthesize qualitative insights into actionable recommendations; and support the development of replicable community voice systems and tools.
• Steward equitable engagement practices, support ethical community compensation, and ensure family voice meaningfully informs strategy, implementation, and evaluation across the organization. 
• Support data tracking to meet program outcomes and goals.
• Manage and support the implementation of community voice systems; including compensation workflows, participation tracking, and reporting and ensure accuracy of compensation thresholds in alignment with the organization’s community voice philosophy. 
• Support grant reporting for the program area to include narrative drafting, client stories, and budget information as appropriate. 

What you’ll bring:

• At least 2 years of experience working in community engagement, nonprofit, social services, or other family centered fields
• Bilingual in English and Spanish
• Experience with building community relationships, convening workshops, and working with families on community issues
• Understanding and respect for the diversity of economic, linguistic, and cultural backgrounds and situations
• Experience with records management and handling confidential information
• Strong interpersonal skills
• Strong time management skills
• Excellent oral and written communication skills
• Demonstrated experience working with individuals across diverse backgrounds
• Ability to work in cross functional, fast paced work environment
• Strong attention to detail and ability to work with minimal supervision
• Ability to work flexible hours depending on the availability and needs of families
• Interest in and commitment to United Way’s mission

What you’ll receive:

• Dynamic and rewarding work environment
• Competitive Compensation
• Hybrid Work Option
• Employer 403(b) Matching
• Employer-Sponsored Health Insurance (for employees)
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Generous Paid Time Off (PTO)
• Paid Parental Leave
• FMLA
• Employee Assistance Program (EAP)

Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management can assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an “at-will” employee.