Summary 

Responsible and accountable for day to day administration, monitoring and resolving system/network issues. Looking for someone who is motivated, driven, and growth-oriented, that wants to be involved in developing, implementing and supporting all systems under RevOne Companies and all other entities.? 

Essential Duties of the Position 

• Tier 1 growing toward Tier 2 support 
• Professional client interaction? 
• System documentation maintenance and costumer communications 
• Diagnostic skills around technical issues 
• Technical awareness: ability to match resources to technical issues appropriately 
• Manage/support all software/networks 
• Assign configuration of authentication and authorization of directory services. 
• Maintain network servers such as files servers, VPN gateways, and intrusion detection systems. 
• Monitor ticketing system; identify and address any issues 
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. 
• Work in a demanding, deadline-driven environment 
• Any other duties as assigned by management. 

Responsibilities of the Position 

Basic knowledge, willing to learn the following:? 

• Windows server (2012 R2, 2016, and 2019) environment 
• Windows Active Directory 
• Windows Group Policy 
• VMWare environment 
• Microsoft Exchange environment 
• Cisco Catalyst Switches 
• Cisco VPN and Firewall (ASA) 
• DNS and DHCP 
• Maintain Nimble SAN 
• PaloAlto Web Filter 
• Maintain server hardware 
• Maintain nightly backup 
• Monitor network monitoring software 
• Create new users 
• Manage FTP accounts 
• Create, maintain and manage VPN tunnels 
• IT equipment inventory 
• Assist with help desk calls 
• Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goals 
• Maintains working knowledge of company, client and healthcare market through participation and by reading updates and other provided communication 
• Works in collaboration with other departmental associates, as well as clients supporting their efforts through teamwork and the acceptance of additional assignments 
• Accepts responsibility for own actions, while taking ownership of departmental outcomes 

• Associates Degree in Computer Science, Management Information Systems, Information Technology, or other related field; combination of education and 2+ years’ experience 
• Experience in hardware support and system operation 
• Experience in forming relationships with internal users, external customers and vendors.? 
• Excellent communication, analytical and troubleshooting skills 
• Detail oriented with strong problem solving skills 

Physical Requirements 

• Ability to carry various equipment to different locations throughout company 
• Ability to bend, stoop, maneuver into tight or confined spaces, and perform to install and connect equipment 
• Ability to travel to various floors and locations throughout the company