Registration Specialist

Salary:   $22.00 hourly

Schedule: Full-Time | 37.5 hours/week

Location: Middletown, RI

WHY JOIN NEWPORT MENTAL HEALTH?

At Newport Mental Health, we invest in our employees by offering competitive pay, exceptional time-off benefits, opportunities for professional growth, and a supportive, mission-driven culture.

What We Offer…

• 3 weeks of paid time off (PTO) to start, with additional PTO for Director-level roles
• Up to 11 paid holidays each year
• 1 paid Flex Holiday each year
• Separate paid personal days
• Separate paid sick time
• $3,000 annual bilingual pay incentive
• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSA) and Dependent Care Accounts
• 403(b) retirement savings plan
• Company-paid life insurance
• Tuition reimbursement
• Employee Assistance Program and wellness resources

*Benefits and eligibility vary by position, scheduled hours, and employment status; additional criteria may apply to certain benefits and incentives.

WHO WE ARE…

Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized program, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinic. 

For more information visit our website: www.newportmentalhealth.org

WHO WE ARE LOOKING FOR…

Mission- Aligned: You are excited to be a part of Newport Mental Health’s mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care. 

Ally: You intentionally foster belonging, personal growth, and empowerment for all. You are a strong advocate for the BIPOC, LQBTQIA+, Woman, Veteran, and other underrepresented communities. 

Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes. 

Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines. 

WHAT YOU WILL BE DOING (ESSENTIAL DUTIES) …

We are currently seeking an experienced and service-oriented Registration specialist to join our team. We are a high volume and fast paced medical office, so a positive attitude and exceptional communication skills are required! Coverage will be needed at both of our locations located within a mile of each other. 

Main Duties and Responsibilities:

• Complete client registration for new clients during open access. Collect and ensure demographic information is correct and entered into the Echo Vantage system. 
• Use reference tools to determine the expected payment due at time of service. 
• Assist with the client registration process and explain financial and insurance information. 
• Verifying patient insurance and determining eligibility for submission to third party payers. 
• Educates patients regarding benefits and collects patient payments, at point of service.
• Works with the billing department to ensure all the necessary information has been obtained.
• Oversee the self-pay and the sliding fee scale process, in addition to applying self-pay payments to each client’s account.
• Provide overflow support for Front Desk operations, including answering incoming calls, checking clients in and out, and supporting overall front desk workflow during high-volume periods.  

WHAT WE EXPECT OF YOU…

• High School Diploma or equivalent with 2 or more years’ experience in a busy medical office
• Experience working in a medical office.
• Good telephone etiquette.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Exceptional verbal communication skills with the ability to work with a variety of personalities with sensitivity.
• Ability to thrive and maintain composure in a fast-paced and high-volume medical office.

APPLY NOW

Submitting your application is a great way to learn more about Newport Mental Health. If you have questions about how your experience aligns with our job openings or know someone who would be a great candidate for our job openings, please contact Human Resources: 

Human Resources

Newport Mental Health

42 Valley Road

Middletown, RI 02842

Tel: 401-846-1213

Fax: 401-324-6251

Newport Mental Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.