Job Title: Technical Writer – Customer Experience Support (Platform One)

Location: Remote

Clearance Level: Secret Required

Employment Type: Full Time

Start Date: Immediate

Pivotal Point is seeking a skilled Technical Writer to support Platform One’s DevSecOps product ecosystem.. In this role, you’ll work directly with engineers and product teams to produce, revise and maintain clear, accurate and consistent documentation for software delivery platforms, deployment workflows, and CI/CD pipeline processes operating in secure government environments. The ideal candidate is a strong technical writer with experience in a software or cloud-based environment who is comfortable working in Git-based repositories and collaborating closely with engineering teams. Active or interim secret clearance required.

You do not need to be a DevSecOps engineer, but you should be technically curious, able to read configuration files and comfortable learning concepts related to CI/CD containerization and Kubernetes.

Key Responsibilities:

• Create high-quality documentation that clearly explains Platform One DevSecOps product features and benefits for various user groups.
• Collaborate with engineers, product owners, Value Stream teams, and developers to gather technical information and clarify documentation needs.
• Develop and maintain: 

          -User guides 

          -Online help systems

          -Tutorials

          -UI text

          -Developer documentation

          -End-user documentation

• Translate complex technical information into accurate, user-friendly documentation.
• Conduct content strategy and scoping sessions to ensure complete and valuable product information is captured.
• Work in Git-based repositories using Markdown and version control best practices.
• Review and update documentation to align with product releases and feature updates.
• Improve existing documentation for clarity, structure, and usability.

Qualifications:

• Proven experience as a technical writer in a software, cloud, or IT environment.
• Excellent written and verbal communication skills with an ability to translate complex technical concepts into clear, concise content.
• Familiarity with modern tools and platforms used in content creation, content management, and documentation (specifically Confluence, Git, Markdown, Jira, SharePoint, Odoo, Figma, Microsoft Office Suite, Hugo).
• Knowledge of documentation best practices, including single-sourcing, version control, content reuse, and information architecture.
• Ability to manage multiple tasks and deadlines in a fast-paced, evolving environment.