POSITION TITLE: Clinics Lead

DEPARTMENT: Clinics

EMPLOYEE REPORTS TO: Clinics Manager

SUPERVISES: Clinic

FLSA STATUS: Non-Exempt

EMPLOYMENT STATUS: Full-time

JOB DESCRIPTION

JOB TITLE: Clinics Lead REPORTS TO: Clinic Manager

DEPARTMENT: Clinics STATUS: Non-Exempt

JOB SUMMARY:

The Rural Health Clinic (RHC) Lead plays a crucial role in overseeing the daily operations and administration of the clinic, ensuring efficient delivery of healthcare services in accordance with regulatory requirements. This position requires strong leadership skills, clinical knowledge, and administrative expertise to support the clinic’s mission of providing high-quality care to rural communities.

QUALIFICATIONS:

High school graduate or equivalent. Six months to one year of related experience and/or training; or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, policy and procedure manuals, etc. Ability to read and write English. Ability to speak effectively before groups of customers or employees of organization and have excellent customer service skills. Utilizes a wide variety of computer systems effectively. Familiarity with telephone and personal computers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Clinical Oversight:
• Provide leadership and support to clinical staff, including physicians, nurse practitioners, and medical assistants.
• Ensure adherence to clinical protocols, guidelines, and best practices to maintain high standards of patient care.
• Monitor patient flow and clinic operations to optimize efficiency and patient satisfaction.
• Administrative Management:
• Oversee administrative functions such as scheduling, billing, and medical records management.
• Implement and enforce policies and procedures to ensure compliance with healthcare regulations (e.g., HIPAA, Medicare guidelines).
• Collaborate with the billing department to maximize reimbursement and ensure accurate coding and billing practices.
• Staff Development and Training:
• Recruit, train, and mentor clinical and administrative staff.
• Conduct regular performance evaluations and provide feedback to support staff professional development.
• Foster a positive work environment that encourages teamwork, open communication, and continuous learning.
• Quality Improvement and Patient Safety:
• Lead quality improvement initiatives to enhance clinical outcomes and patient safety.
• Monitor and analyze clinical data to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with infection control protocols and other patient safety standards.
• Community Engagement and Outreach:
• Serve as a liaison between the clinic and the community, promoting healthcare services and addressing community health needs.
• Develop and maintain relationships with local stakeholders, including patients, community organizations, and healthcare partners.

Qualifications:

• Medical Assistant or at least 1 year of experience as a lead or office manager
• Strong understanding of healthcare regulations, and quality improvement principles.
• Excellent interpersonal, communication, and organizational skills.
• Proven ability to lead and motivate a diverse team in a dynamic healthcare environment.