Job Overview:

The Quality Control Manager (QCM) is responsible for ensuring the highest standards of cleaning across all assigned facilities. This role includes conducting regular inspections, overseeing cleaning staff training, implementing cleaning protocols, and ensuring compliance with industry regulations. The QCM also handles customer complaints, monitors cleaning performance, and maintains a strong relationship with both clients and cleaning staff. The ideal candidate will be detail-oriented, have strong leadership skills, and be able to resolve issues proactively to maintain a high standard of service.

Key Responsibilities:

Quality Control & Inspections:

• Building      Inspections: Conduct regular, unannounced inspections of assigned buildings to      ensure adherence to cleaning standards and job specifications. Document      inspection results via CleanTelligent software and provide on-the-job      training as needed.
• Weekly Reports: Ensure weekly inspections are      completed and recorded through CleanTelligent. Address any issues and      provide corrective action to cleaning staff when necessary.
• Client      Satisfaction: Resolve client complaints regarding cleaning services. Follow up      with cleaning technicians and office staff to prevent recurring issues.

Training & Development:

• Staff Training: Provide training on cleaning      protocols, including the use of chemicals, equipment, and safety      procedures. Ensure cleaning staff have the skills and knowledge to meet      cleaning standards and maintain productivity.
• On-the-Job      Training: Train cleaning technicians during inspections or on-site visits,      reinforcing company cleaning protocols and safety measures.
• Emergency      Preparedness: Train staff on emergency protocols, including how to communicate      and respond to weather, infrastructure, or safety issues on the job site.

Scheduling & Staffing:

• Time-Off      Management: Manage time-off requests for cleaning technicians, including      personal days, vacations, and sick time. Adjust schedules and coverage      accordingly with support from the office.
• Staffing Needs: Coordinate with office staff to      ensure adequate coverage for shifts and cleaning staff availability.
• Performance      Evaluations: Provide regular feedback and performance evaluations to cleaning      technicians. Address any work performance issues and involve HR when      necessary to resolve complaints or grievances.

Inventory & Equipment Management:

• Inventory      Control: Submit monthly inventory reports and ensure cleaning supplies,      chemicals, and equipment are properly stocked and functional. Ensure all      chemicals are properly labeled and that Material Safety Data Sheets (MSDS)      are up-to-date.
• Equipment      Maintenance: Ensure that all cleaning machinery (e.g., vacuums, floor scrubbers)      is in good working order. Organize repairs or replacements as necessary to      optimize productivity.
• Vehicle      Oversight: Ensure that company vehicles are used safely, maintained properly,      locked when not in use, and kept clean. 

Client Relations & Communication:

• Client      Interaction: Maintain communication with clients (building owners, property      managers, facilities managers) to address adjustments to cleaning      protocols, respond to inquiries, and ensure client satisfaction.
• Job      Specification Updates: Work with the Operations Manager to update cleaning specifications      based on client requests and communicate any necessary changes to the      office and cleaning staff.

Compliance & Safety:

• Safety      Standards: Ensure that cleaning technicians are wearing approved personal      protective equipment (PPE), uniforms, and badges as specified in job      orders.
• Chemical      Safety: Verify that janitorial closets are organized, chemicals are stored      properly, and MSDS sheets are accessible and match the chemicals being      used on-site.
• OSHA      Compliance: Ensure that cleaning staff are trained on OSHA safety guidelines,      and that all safety regulations are followed on the job site.

Administrative Responsibilities:

• Reporting: Ensure that all required reports      are submitted in a timely manner, including inventory and employee hours      worked.
• CleanTelligent: Utilize the CleanTelligent      software system for managing daily work orders, inspections, and client      communication.

Self-Management & Team Collaboration:

• Time      Management: Efficiently manage your time and prioritize daily tasks to meet      deadlines and performance goals.
• Professionalism: Maintain a well-groomed,      professional appearance and adhere to business hours and company policies.
• Team Player: Collaborate effectively with      office staff, client services, and cleaning teams to provide the highest      level of service. Support team members in meeting operational goals.

Commitment to Success:

• Proactive      Problem-Solving: Take the initiative to resolve issues and continuously improve the      quality of cleaning services. Demonstrate a “whatever it takes” attitude      and commitment to company success.
• Customer-Centric      Focus: Focus on delivering exceptional service to clients and team members      while promoting a positive, professional work environment.

Qualifications:

• Skills: Strong leadership,      communication, and interpersonal skills. Ability to train and motivate      staff.
• Knowledge: Familiarity with cleaning      protocols, chemicals, and equipment used in commercial cleaning      operations.
• Software: Experience using cleaning      management software such as CleanTelligent or similar systems.
• Problem-Solving: Ability to quickly address      customer complaints and operational challenges.
• Physical      Requirements: Ability to perform physical tasks such as inspecting buildings,      lifting supplies, and standing for extended periods.
• Valid Driver’s      License: Able to drive to and from buildings

Benefits Include:

• Annual Bonuses 
• Health      Insurance
• Dental      Insurance
• Vision      Insurance 
• 401K &      Vacation Pay