SUMMARY

The Senior Vendor Manager (SVM) owns the strategic, financial and operational performance as the single-threaded owner for a portfolio of top vendors representing $200M+ in annual revenue. This role is responsible for driving sustainable growth, margin expansion, inventory excellence, and operational scalability across e-commerce channels including Amazon, Direct Fulfillment and 3PL distribution networks. This position serves as a senior partner to vendors and is an internal leader across sales and operations. 

The SVM works backward from the customer, balances short-term results with long-term vendor health, and partners cross-functionally to scale high-performing vendor programs. Success in this role requires strong business judgment, deep financial acumen, and the ability to influence vendors and internal teams without authority.

You’ll own high-impact vendor relationships, operate at scale, and directly influence customer experience, profitability, and long-term growth. This role offers significant visibility, autonomy, and the opportunity to operate like a business owner within a fast-paced environment.

KEY RESULT AREA

Vendor Ownership & Strategic Partnership

• Own executive-level relationships with top brands and manufacturers
• Own end-to-end performance for a portfolio of $200M+, with accountability for revenue, margin and operational KPIs. 
• Manage executive-level vendor relationships and act as a trusted business partner
• Lead annual planning, quarterly business reviews (QBRs), and long-term strategy development
• Drive vendor decisions related to assortment, pricing, funding, operational readiness, and channel strategy

Revenue, Margin & P&L Management

• Own P&L performance, including revenue, contribution margin, fees, freight, and fulfillment costs
• Drive cost negotiations and vendor funding to support profitability.
• Partner with Finance to forecast revenue, margin, and working capital requirements
• Evaluate investment trade-offs across marketplace, inventory and fulfillment models

Inventory & Supply Chain Execution

• Own end-to-end inventory strategy across FBA, direct fulfillment (DF), and 3PL models
• Lead inventory risk mitigation strategies including demand volatility, excess inventory and import models. 
• Partner with Instock and Operations teams to improve fill rates, OTIF, and customer experience
• Hold vendors accountable to operational performance standards

Direct Fulfillment & 3PL Distribution Management

• Manage vendor direct fulfillment programs to ensuring SLA compliance and scalability
• Manage performance of 3PL partners supporting top vendors
• Drive continuous improvement initiatives across DF and 3PL operations to reduce cost, improve speed, and increase reliability

Marketplace & Channel Excellence

• Ensure strong execution across key marketplaces and e-commerce channels (Amazon, Walmart, DTC, etc.)
• Ensure excellence in assortment, content, pricing, availability and compliance. 
• Support traffic, conversion, and promotional initiatives in collaboration with vendors and marketing partners

Cross-Functional Leadership & Influence 

• Lead cross-functional initiatives in sales, operations, finance, marketing and technology
• Influence senior stakeholders through data, written narratives, and clear recommendations
• Serve as an escalation point for complex vendor, fulfillment or operational challenges

Insights, Reporting & Executive Communication

• Deliver executive-ready reporting on vendor performance, financial results, and operational KPIs
• Use advanced analytics to identify risks, opportunities, and long-term growth levers. 
• Provide recommendations to leadership on vendor tiering, investment allocation and strategic priorities. 

EDUCATION and EXPERIENCE

• Bachelor’s degree in business, supply chain, finance, or related field
• 5–8+ years of experience in vendor management, e-commerce, or marketplace leadership roles
• Demonstrated ownership of $200M+ portfolio in annual revenue
• Strong financial acumen with experience managing P&L
• Deep understanding of e-commerce fulfillment models, including FBA, direct fulfillment and 3PL

PREFERRED QUALIFICATIONS

• Experience working directly with manufacturers and enterprise brand partners 
• Experience managing complex, multi-node supply chains
• Experience in high-growth or large-scale e-commerce environments
• MBA or advance degree (a plus, not required)

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to access all areas of the facility. 
• May require occasional travel (25%). 
• May require monthly/weekly meetings outside of normal business hours (1-2 hours/week) to accommodate other time zones – Asia, Europe etc.

The Above statements reflect the general details necessary to describe the principal functions.

of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.