Lead With Purpose. Transform Lives. Build Strong Teams.

At Hope Unity & Freedom Center (H.U.F.), we are committed to restoring stability, dignity, and independence to adults living with primary mental health and co-occurring disorders. Through structured psychosocial day support services, we reduce psychiatric hospitalizations and promote meaningful community integration.

We are seeking a confident, mission-driven, and clinically strong Program Manager to lead our site operations and clinical teams.

This is more than management — this is impact leadership.

About the Role

The Program Manager provides executive-level oversight of the Psychosocial Day Support Program, ensuring:

? High-quality clinical services
? Full regulatory and documentation compliance
? Staff accountability and professional development
? Safe and structured program operations
? Positive participant outcomes

This role blends leadership, operations, supervision, and strategic program development.

Position Summary

As Program Manager, you are the operational and clinical leader of your assigned site. You set the tone, drive performance, and ensure service excellence.

You will serve as:
• The primary leadership resource for staff
• The quality assurance authority for client records
• The operational decision-maker during daily programming
• The liaison between frontline staff and executive leadership

You will lead with strength, clarity, and professionalism — ensuring both staff growth and client success.

Key Responsibilities

Leadership & Supervision

? Supervise all staff on duty, including scheduling and performance oversight
? Provide crisis intervention leadership and supervisory direction
? Coordinate and co-facilitate daily staff meetings
? Provide ongoing mentorship and professional development

Quality Assurance & Compliance

? Conduct quality assurance reviews of client records
? Ensure all services begin and operate within designated timeframes
? Monitor structured programming for clinical integrity
? Maintain documentation standards in accordance with DBHDS guidelines

Operations Management

? Open and close facility using delegated security protocols
? Monitor facility operations including client sign-in/out procedures
? Oversee annex programming services
? Handle business-related calls in absence of Executive Director

Clinical & Strategic Oversight

? Maintain and manage a reduced caseload as assigned
? Provide group facilitation and in-service trainings as needed
? Meet monthly with Executive Director and Director of Clinical Services to evaluate program performance
? Recommend program improvements and strategic enhancements

What Makes You an Ideal Leader

? Strong, confident, and professionally assertive
? Decisive under pressure
? Skilled in staff accountability and coaching
? Organized with exceptional time management
? Passionate about community-based mental health
? Able to lead in high-acuity environments

Required Qualifications

? Bachelor’s Degree in Social Work or related Human Services field
? Active QMHP Certification (Virginia)
? Minimum 3 years documented experience in the mental health field
? Prior supervisory experience required
? Valid Virginia Driver’s License
? Ability to successfully complete and maintain:

• CPR/First Aid Certification 
• Handle with Care training 
• Annual TB screening 
• Criminal background and central registry clearance
   

Benefits & Perks

? Competitive Leadership Salary (Exempt Position)
? Health, Vision & Dental Insurance
? Life Insurance
? 401(k) Retirement Plan
? Paid Time Off
? Tuition Reimbursement
? Pet Insurance
? Leadership Development Opportunities