Who We Are
At Moaddel Law Firm, APC, we are dedicated to becoming a leading provider of top tier Immigration and Criminal legal services. We are driven by our commitment to serve individuals and families who need legal assistance the most. By attracting and retaining top talent and focusing on delivering exceptional client service, we strive to set the standard for excellence in the legal industry.

The Opportunity
We are seeking a reliable and professional Legal Reception Agent to join our Call Center team. This role is critical in managing incoming calls, ensuring they are properly routed, and supporting client communication across departments. As the first point of contact, you will play an essential role in delivering a positive client experience while maintaining accuracy, efficiency, and professionalism in a fast paced, metrics driven remote environment.

Work Setup
• Fully remote position
• Full time schedule
• Open availability required, including weekends as needed
• Reports directly to the Call Center Lead

What You’ll Do
• Answer incoming calls in a professional and courteous manner
• Transfer calls to the appropriate individual or department based on client needs
• Accurately document call details and interactions in the system
• Assign follow up tasks for missed or unresolved calls
• Notify team members of important calls, messages, or pending matters
• Follow up on unanswered calls and emails as needed
• Maintain clear and professional communication with internal teams and clients
• Manage multiple tasks and prioritize efficiently in a remote environment
• Meet or exceed daily and weekly performance metrics
• Maintain professionalism, reliability, and accountability in all interactions

Compensation, Benefits & Equal Employment Opportunity
Moaddel Law Firm offers compensation of $6 USD p/hour. This role provides the opportunity to work in a fast paced, professional legal environment with growth potential. Moaddel Law Firm is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

• Minimum 2 years of experience in a call center environment  

• Fully bilingual in English and Spanish  

• Strong communication and customer service skills  

• Experience working in a metrics driven environment  

• Ability to multitask and work independently  

• Strong organizational and administrative skills  

• Tech savvy and comfortable using CRM systems and communication tools  

• Reliable high speed internet connection (minimum 100 Mbps required)  

• Quiet and professional remote work environment  

• Noise canceling headset required  

• Computer with Mac OS or Windows 10 (or newer), minimum 8 GB RAM  

• Strong attention to detail and problem solving skills  

• Ability to handle confidential information professionally