Summary 

Mercy Hill Church exists to make disciples and multiply churches. We seek to accomplish this through the Acts 2 Flywheel of Gather, Groups, Give, and Go. Campus Operations is a significant part of the Gather segment of the flywheel, but it influences much of what we do in the other three sections. The Associate Director of Campus Operations/Guest Experience is responsible for leading the ministries of Guest Experience, Safety/Security, Facilities, and Connections at the Campus. Duties include volunteer recruitment, assimilation, and leadership development. This position is also responsible for coordinating the logistics for weekend gatherings at the Campus. 

*Current opening: Clifton Rd Campus

Duties and Responsibilities  

1. Focus on and Elevate the Excellence of the Entire Campus (30%) 

• Create an appealing and welcoming environment for first time guests, attendees, and teams at the weekend services.  
• Oversee the volunteer teams under the umbrella of Campus Operations: Guest Experience, Safety/Security, Facilities, and Connections ministry. 
• Identify and activate on improvements across the campus through a volunteer team. 
• Ensure all environments meet Mercy Hill Safety Standards. 

2. Build an Incredible Serve Culture (35%) 

• Lead new volunteers through the Weekender/A1S1 Weekend, helping them connect to the team that best aligns with their gifts and passions; oversee the A1S1 process for your campus. 
• Ensure scheduling of the teams on a monthly basis through Service Coordinators and Team Leaders. 
• Identify and raise up Team Leaders, Service Coordinators, and Campus Coordinators through the Leadership Pipeline. 
• Invest into the serving experience of the teams to develop a culture of fun and relationships. 

3. Champion Administrative and Connection Tasks (35%) 

• Follow up with First Time Guest coming from weekend services. 
• Lead the Baptism and Membership process at your campus. 
• Execute Baptisms and Communion at your campus. 
• Delegate lower-involvement campus facility tasks at your campus, ensuring their completion, execute campus workdays, and input campus facility workorders as needed. 
• Submit campus-specific metrics in a timely fashion.  
• Additional duties includes, but is not limited to attendance, headcounts, FTG entries, incident reports, work orders, & supply requests. 

4. Miscellaneous Responsibilities (5%) 

This job description is not meant to be an all-inclusive statement of every duty and responsibility that will be required of an employee in this position. Therefore, additional duties, including but not limited to the following, may be assigned: 

1. Provide assistance with miscellaneous duties during the gathering, including first steps, baptisms, communion, etc.   
2. Host a table or serve at Weekender and/or Vision events. 
3. Assist in various ways with large-scale events like Kids Week, Fall Launch, etc. 

Work Schedule 

Office Hours: This position is part time (24 hours). Weekly schedule includes: Weekend Services and 6 in-office hours on Wednesdays; remainder of hours can be completed remotely.  

Character 

• Models the biblical standard of personal conduct and lifestyle that is expected of all Mercy Hill Church covenant members. (Eph. 4:1)  
• Fully participates in the life of the church as an active covenant member by gathering, grouping, giving, and going. (Acts 2:42) 
• Submits to and supports the leadership of the church elders. (Heb. 13:17) 
• Demonstrates integrity in all facets of life. (Psalms 101:2, 119:1; Prov. 10:9) 
• Glorifies God with the humble use of spiritual gifts. (Rom. 12:3-8) 
• Pursues an active relationship with God through prayer and the Word. (Rom. 12:12, Col. 4:2) 
• Demonstrates an eagerness to repent and believe the gospel. (Matthew 3:8; Mark 1:15) 
• Gives regularly and generously of time, talent, and treasure to Mercy Hill Church. (Prov. 11:24-25; Matthew 6:19-21; Acts 20:35)  
• Pursues a healthy lifestyle by treating the body as the temple of the Holy Spirit (1 Cor. 6:19-20) and seeks to balance work with rest (Exodus 20:8-11; John 15:5). 

Staff Culture 

• Extremely Driven 
• 100% Aligned 
• High EQ 
• Wise 

Physical Requirements  

Essential job function: Duties [1] through [4] are designated as ADA essential functions and must be performed in this job. All other job duties are secondary functions. 

1. Ability to continuously stand, sit, and/or walk. 
2. Ability to bend, climb stairs, and/or lift occasionally. 
3. Ability to lift 5 to 30 pounds occasionally.  
4. Ability to squat occasionally. 
5. Ability to communicate continuously with other people. 
6. Ability to operate computers continuously in order to complete necessary office work.   
7. Ability to frequently comprehend physical and/or digital documents and frequently prepare physical and/or digital documents.  

Work Environment 

1. May occasionally work in temperatures above 95 degrees and below 32 degrees. 
2. May occasionally walk on slippery or uneven surfaces. 
3. Noise level in the environment is frequently loud. 
4. May occasionally work outdoors. 
5. May continuously work indoors within closed office spaces.