Purpose of the Position: The Sales Operations Business Analyst will play a critical role in supporting core operational and technical initiatives across the Sales organization. This role focuses on documenting processes, gathering and translating business requirements, supporting Salesforce-related development, and ensuring the successful delivery of cross-functional projects. The Business Analyst will partner closely with Sales Operations leadership, IT, and cross-departmental stakeholders to drive clarity, efficiency, and continuous improvement. This is a full-time position.

Employees located in the Greater Chicagoland Area or Dallas/Frisco area are currently expected to work from the office 1 day per week; however, this is subject to change.   

Essential Functions:  

Business Requirements & Stakeholder Collaboration 

• Collaborate with cross-functional stakeholders to understand business needs and gather detailed requirements. 
• Translate stakeholder needs into clear, actionable technical requirements and Salesforce user stories. 
• Facilitate alignment between Sales Ops, IT, and other departments to ensure solutions meet business objectives. 

Process Documentation & Optimization 

• Develop and maintain detailed business process documentation, including current-state and future-state workflows. 
• Identify opportunities for process improvement and operational efficiency across Sales Ops. 
• Support the creation of standardized documentation and repeatable processes for ongoing initiatives. 

Project & Backlog Support 

• Assist with backlog management, prioritization, and sprint planning in partnership with IT and Sales Ops leadership. 
• Support project tracking, milestone management, and communication of updates to stakeholders and executives. 
• Ensure requirements are fully understood and properly implemented throughout the project lifecycle. 

Testing & Validation 

• Participate in testing, validation, and acceptance of new Salesforce features, system enhancements, and process changes. 
• Ensure delivered solutions meet documented business requirements and quality standards. 

Data & Insights 

• Analyze data to identify trends, patterns, and insights that inform business decisions. 
• Support reporting needs by validating data accuracy and ensuring alignment with business definitions. 

Qualification Highlights: 

• Strong analytical and problem-solving skills. 
• Proficiency with data analysis tools and techniques. 
• Excellent communication and interpersonal skills, with the ability to work effectively across departments. 
• Experience with business process modeling and documentation tools. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Familiarity with project management methodologies and tools (Agile experience preferred). 
• Strong attention to detail and commitment to high-quality deliverables. 

• Minimum of 5 years of experience as a Business Analyst or in a related analytical or operational role. 
• Experience supporting Salesforce or similar CRM platforms required. 
• Background in Sales Operations, Revenue Operations, or related business functions is a plus. 

Benefits:  

• Medical Insurance  
• Dental Insurance  
• Vision Insurance  
• Commuter Benefits  
• 401K Match  
• Unlimited PTO  
• Generous Parental Leave 

The information contained in this job description is intended to convey information about the essential functions and requirements of the position.  It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. In addition, the employee should be able to communicate effectively and in a constructive manner with management, peers, and coworkers.