Department:  Silver Mountain Lodge

Job Title:  Lodge Front Desk Agent

Workdays/Hours: 2pm-10pm, and 4pm - midnight

Classification:  Hourly, non-exempt 

Job Description:   Responsible for checking guests into their condo and other guest services

Essential Duties and Responsibilities: 

• Checking guests in 
• Answer internal/External calls from guests needing supplies or wanting to make a reservation.
• Closing down hot tubs at night.
• Restock supplies at the front desk, lobby and gift shop, notify manager of supplies needed.
• Resolve problems arising from guest complaints, reservation and room assignment activities.
• Provide feedback to the other shifts and supervisor/manager.
• Such other appropriate duties as may be required. 

Pre-Employment Requirements:   Reference check, criminal background check.

Education and/or Experience:

Technical Skills:

• Knowledge of Word and Excel preferred.
• Familiarity with multi-line phone system, copier, fax, and scanner.
• Knowledge of Springer Miller software preferable, but not required.

Performance Skills:

• People pleasing attitude.
• Team player.
• Good communication skills.
• Ability to solve problems and handle guest complaints.
• Ability to work independently and with little supervision.