Florida Physician Specialists has an immediate opening for a Medical Appointment Scheduler/Operators in our McIver Clinic division, located on Lomax Street in Jacksonville, FL. If you are a punctual, reliable and enthusiastic person, we want to hear from you!
The Medical Appointment Scheduler/Operator will be responsible for answering the phone and working with patients in person to schedule medical appointments, in addition to directing patient calls and taking messages using a multi-line telephone system. This is a fast paced, busy urology practice with over 13 providers and 5 locations.
These are full time positions with benefits including medical, dental, vision, and 401K retirement plan.
Schedule: Monday-Friday, 8:00am - 5:00pm
Essential Functions:
- Answer high volume incoming calls to coordinate and schedule patient appointments
- Greet incoming patients and schedule or reschedule appointments
- Collect patient personal data and insurance information
- Make calls to reschedule appointments when necessary
- Answer questions and provide other information as requested
- Direct calls to other departments and relay necessary messages to staff.
- Maintain the strictest patient confidentiality and adhere to HIPAA guidelines.
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Employee assistance program
- Flexible spending accounts
- Health savings accounts
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ideal candidates for this position will have:
- Prior customer service experience in a healthcare setting
- Prior scheduling experience in a medical office setting
- Ability to consistently deliver excellent customer service with a patient-care focus
- Excellent communications skills, both verbally and in writing
- Ability to handle sensitive and confidential information
- Computer proficiency
- High School Diploma or equivalent (required)
Experience:
- Medical Office: 1+ years (Required)
- Customer Service: 1+ years (Required)
- Computer Skills: 3+ years (Preferred)